Negative Reviews & Online Feedback Happens – But Where Do You Go From Here?
Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today’s world, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.
Tune into the webinar to learn:
- What specific channels do customers go for feedback
- 8 golden nuggets for responding to negative reviews
- Best practices for monitoring and managing online reviews
- How to successfully enable your customer support team to be proactive with handling online customer feedback.