How Patient Feedback is Redefining the Digital Front Door for Pediatric Associates
With the consumerization of healthcare comes the evolution of the patient experience. Today, that experience expands beyond the clinical setting. It includes researching providers, scheduling an appointment, verifying insurance, paying a bill, providing feedback and more. Regardless of the touchpoint, this is happening online.
In this session, we will offer insights into the trends that are driving the consumer journey, including how healthcare is embracing a feedback economy in which ratings and reviews have become the currency driving business growth.