Customer Stories

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automotive

VIDEO: How Reputation helps Kia UK increase sales and service leads

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See how Kia Motors UK transformed its customer experience and increased UK market share by using Reputation to manage touchpoints across the 'Infinity Loop' of the car-buying journey.

retail

E&S: Using Feedback for Integrated Customer Experiences

See how E&S Ring boosted its Google ratings from 3.5 to 4.5 and raised its Reputation Score to 805 by transforming the resident move-in journey into a feedback loop.

real-estate

Repli / Coastal Ridge Real Estate: Partnering Closely to Enable Sustainable Growth

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See how property-tech leader Repli leverages Reputation’s API and Business Listings to migrate major clients like Coastal Ridge off competitors and deliver a 360-degree view of property data.

hospitality

How Chestnut Transformed Its Business Culture With Reputation

See how Chestnut drove a 300% increase in listing views and boosted review response rates from 17% to 93% by making Reputation Score a core KPI for staff bonuses.

hospitality

Stonegate Group: Correlating Sales With Reputation Score

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Learn how Stonegate Group achieved a 99% review response rate and a 318-point Reputation Score increase, directly correlating improved like-for-like sales with Reputation’s all-in-one platform.

financial-services

Spherion Staffing: Applying Insights to Stay Ahead of Competitors

Find out how Spherion Staffing outgrew its competitors by using Reputation to boost review volume by 50% and raise its Reputation Score to the mid-700s across 200+ franchise locations.

home-services

COIT Cleaning and Restoration: Using Technology to Cut Through the Clutter

See how COIT Cleaners bridged the technology gap to drive $26k+ in new revenue and achieve a 74% response rate by switching to a modern, omnichannel reputation strategy.

hospitality

Tortilla: How they became the UK's highest-rated fast-casual Mexican food chain with Reputation

Find out how Tortilla became the UK’s highest-rated Mexican chain by using Reputation to boost review volume by 262% and generate twice as many 5-star reviews as its nearest competitor.

healthcare

EmpRes Healthcare: Using Sentiment Data to Improve Communities Holistically

See how EmpRes Healthcare tripled its 'Great Place to Work' certifications and achieved full-star rating increases by automating resident and employee sentiment.

automotive

Leveraging One Platform for Countless Data-Driven Business Insights in Automotive

Discover how Ken Ganley Automotive Group climbed to #4 in the U.S. by using Reputation to unify 39 dealerships, automate SMS review requests, and boost their average star rating to 4.7.

automotive

How LaFontaine Fosters Lifelong Customer Relationships Through Communication

Learn how LaFontaine Automotive Group more than doubled its size and strengthened customer relationships by using Reputation to automate reviews and vet potential acquisitions.

healthcare

Kindred Healthcare Increases Review Capture by 500% with Reputation

See how Kindred Healthcare boosted its review volume by 500% and increased its Reputation Score to 689 by using Reputation to centralize feedback and track sentiment in real-time.