Your Customers Are Talking. Are You Really Listening?
Customer experience isn’t just a score — it’s a competitive advantage. Reputation helps you capture, understand, and act on CX signals before they become churn risks.
The CX Blind Spot
Volume Isn’t Enough: You don’t just need more feedback — you need the right feedback at the right moment.
Silos Miss Opportunities: Lengthy surveys and siloed data leads to missed opportunities.
Inaction Causes Damage: Without action, feedback becomes noise — or worse, reputation damage.
From Feedback to Fix,
in Real Time
Use Reputation's smart survey design for higher completion rates and better signals.
AI reviews all surveys and reviews to detect patterns, urgency, and sentiment shifts.
Leverage alerts and routing to resolve issues before they become public.
Get happy respondents to turn their survey responses into a review and automatically publish it on review sites.
Identify standout teams or locations to celebrate wins and share best practices to fuel business decisions.
It’s Not Just What They Say — It’s Where They Say It
Reputation bridges structured (surveys) and unstructured (reviews) feedback — giving you a unified voice of the customer.
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Learn the Why
Surveys allow you to see why your customers feel the way they do.
See Public Sentiment
Reviews tell the world exactly what customers think about you.
Total Visibility
Together, reviews and surveys create a feedback loop that improves both performance and perception.
From CX Signals to Predictive Intelligence
Activating feedback requires moving from static scores to predictive insights. Connect all feedback channels—private surveys, public reviews, and social sentiment—into a single intelligence layer that pinpoints churn risks and operational opportunities in real time.
Get Instant Answers About the Customer Experience
Complex CX questions are answered in seconds. This empowers any team leader to get instant, plain-English answers about performance without building custom reports.
"Compare NPS, key negative themes, and sentiment for all customers who went through the 'new onboarding' journey versus the 'standard' journey."
Connect Private Survey Scores to Public Reputation
Automatically connect low survey scores (the private "why") to negative public reviews (the public "what"), identifying the root operational cause of churn or reputational risk.
Alerts that a recent drop in 'ease of use' sentiment from private surveys is now correlated with new public reviews mentioning 'confusing interface'.
Proactively Identify Churn Risks & Growth Opportunities
Analyze shifts in feedback sentiment to proactively flag high-value, at-risk accounts before they churn, while also identifying delighted customers ripe for upsell or advocacy.
Identified several high-value accounts showing a significant drop in positive sentiment and survey response rates, flagging them as 'High Churn Risk'.
When CX Improves, So Does Everything Else
Greystar improved their Rep Score from 241 to 709 and generated $108,000 in added value per location.
Intermountain Health increased review volume by 510% and tripled their organic leads in one year.
Spherion increased year-over-year review volume by 65%, while achieving a 96% response rate to these reviews.
Modernize Your CX Stack
CX isn’t a program. It’s a performance engine. Let’s build yours together.
Looking for more?
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Not Enough Quality Reviews?
Increase review volume, improve quality, and strengthen the business profiles your customers see first.
Manage Rep at Scale
Bring every aspect of your online presence into one place to be more efficient and effective.
Struggling to Get Site Traffic?
Boost your local SEO footprint and get found by AI assistants to get more people to your storefront.
Understand the Whole Experience
Connect reviews with surveys to understand the why. Add social to see how that sentiment spreads in real time.