Automotive

AI-Native Platform To Improve The Human Experience

From local visibility to customer insights, the Reputation Platform is built for how automotive brands, dealer groups, and regional teams work.

Built With Your Industry. Refined By It.

For 15+ years, we have tailored our platform for automotive brands, aligning local visibility, CX insights, and executive benchmarking.

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Designed with multi-rooftop complexity in mind: OEM → Dealer Group → Location

Used by 9 of the top 10 U.S. dealer groups

100s of automotive-specific features and workflows shaped by our auto partners

Tools Tuned for the Way You Work

Reputation® IQ

Ask plain-language questions to uncover insights from reviews, NPS, and social feedback

Listings + Local SEO

Keep dealership info accurate and visible across search and Google Maps.

Reviews + Surveys

Use branded templates, AI replies, and NPS flows to capture feedback fast.

Reputation Insights

View regional dashboards to spot trends, compare dealers, and track performance.

Social Publishing + Response

Review and route comments by role and manage content calendars by region.

Powering Better Performance Across Every Role

OEM & Executive Teams

See The Full Picture

Unify brand visibility, track sentiment across locations, and monitor CX trends in real time — all from one place.

"One property brand increased 5-star reviews by 31% by routing satisfied survey respondents to Google Reviews."

Dealer Groups & Ops Leaders

Keep Every Location On Track
Oversee execution across regions, trigger alerts for shifts in feedback, and help teams close the loop faster.

“This finally unified our ops and CX data.”

GMs, Service Managers, and BDC Leads

Turn Feedback Into Results
Send smart review requests, respond in real time, and keep listings accurate so every page drives conversion.

“Reputation gave us instant visibility and saved hours every week.”
Car salesman showing two customers cars in a brightly lit showroom with large windows.

Marketing & CX Teams

Know What's Working - And What Isn't
Refine messaging, service design, and campaigns with live data on performance and customer sentiment.

“We finally have one source of truth for how our brand is performing—and how to improve it.”

Capture the truth. Cut the guesswork.

OEMs. Dealer groups. Regional teams. Reputation connects them all to increase trust, loyalty, and revenue.

Your questions, answered

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How fast can we launch across multiple rooftops or dealer groups?

Most dealer groups are live within 30 days — with pre-configured templates, role-based access, and rollout strategies designed for brand, region, and store-level implementation.

Can Reputation integrate with our CRM, DMS, or BDC tools?

Yes. We support integrations with common automotive systems and enable feedback routing directly to your sales, service, or customer care teams.

How does Reputation help with local SEO and search visibility?

We optimize every dealership’s listings and local landing pages with schema, structured data, and real-time updates — so you show up in maps, voice search, and AI-generated results.

What’s the advantage of RepScore for automotive groups?

RepScore unifies your reputation into a single metric that can be tracked at the store, region, or OEM level. Many brands use it to align with internal CX and loyalty goals.

Can we benchmark against nearby dealers or competing brands?

Yes. Our Competitive Insights module gives you visibility into sentiment, review volume, and performance — at the rooftop and brand level.

How do we generate more reviews across our stores?

Our platform automates review requests via SMS, email, and post-service surveys — making it easy for your teams and seamless for your customers.

Can we catch and resolve issues before they hurt our reputation?

Absolutely. AI flags low sentiment or unanswered feedback in real time and creates resolution tasks for your service or BDC teams to follow up.

Do you support both sales and service department insights?

Yes. Feedback is categorized by experience type, and insights are reported separately or combined—so you can optimize by department or view holistic store health.

Can we manage social responses across brands and locations?

Reputation offers a unified Inbox with social publishing and engagement tools to manage Facebook, Google, and other platforms — across all your rooftops.