AI-Native Platform To Improve The Human Experience
From local visibility to customer insights, the Reputation Platform is built for how automotive brands, dealer groups, and regional teams work.

Built With Your Industry. Refined By It.
For 15+ years, we have tailored our platform for automotive brands, aligning local visibility, CX insights, and executive benchmarking.
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Designed with multi-rooftop complexity in mind: OEM → Dealer Group → Location
Used by 9 of the top 10 U.S. dealer groups
100s of automotive-specific features and workflows shaped by our auto partners
The Only AI-Native Platform Built for Automotive Scale
Today’s buyer journey isn’t linear. We connect search, reviews, and social signals across every location into a single, real-time system.
Optimized for Google AI Overviews and dealer-specific schema to capture traffic.
Tracks sentiment shifts by rooftop, region, or brand to predict satisfaction.
Query review data in plain language to get instant CX intel.
Identify drop-offs in the buyer or service lifecycle to improve retention.
Benchmark against peer dealers and regional leaders to detect market vulnerabilities.
Detect strengths and brand consistency issues across complex multi-rooftop networks.
Tools Tuned for the Way You Work
Powering Better Performance Across Every Role
OEM & Executive Teams
See The Full Picture
Unify brand visibility, track sentiment across locations, and monitor CX trends in real time — all from one place.
"One property brand increased 5-star reviews by 31% by routing satisfied survey respondents to Google Reviews."

Dealer Groups & Ops Leaders
Keep Every Location On Track
Oversee execution across regions, trigger alerts for shifts in feedback, and help teams close the loop faster.
“This finally unified our ops and CX data.”

GMs, Service Managers, and BDC Leads
Turn Feedback Into Results
Send smart review requests, respond in real time, and keep listings accurate so every page drives conversion.
“Reputation gave us instant visibility and saved hours every week.”

Marketing & CX Teams
Know What's Working - And What Isn't
Refine messaging, service design, and campaigns with live data on performance and customer sentiment.
“We finally have one source of truth for how our brand is performing—and how to improve it.”

Capture the truth. Cut the guesswork.
OEMs. Dealer groups. Regional teams. Reputation connects them all to increase trust, loyalty, and revenue.
Your questions, answered
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Most dealer groups are live within 30 days — with pre-configured templates, role-based access, and rollout strategies designed for brand, region, and store-level implementation.
Yes. We support integrations with common automotive systems and enable feedback routing directly to your sales, service, or customer care teams.
We optimize every dealership’s listings and local landing pages with schema, structured data, and real-time updates — so you show up in maps, voice search, and AI-generated results.
RepScore unifies your reputation into a single metric that can be tracked at the store, region, or OEM level. Many brands use it to align with internal CX and loyalty goals.
Yes. Our Competitive Insights module gives you visibility into sentiment, review volume, and performance — at the rooftop and brand level.
Our platform automates review requests via SMS, email, and post-service surveys — making it easy for your teams and seamless for your customers.
Absolutely. AI flags low sentiment or unanswered feedback in real time and creates resolution tasks for your service or BDC teams to follow up.
Yes. Feedback is categorized by experience type, and insights are reported separately or combined—so you can optimize by department or view holistic store health.
We deliver dashboards that show volume, response time, customer sentiment, and visibility trends — alongside real customer quotes and performance benchmarks.





