Surveys

Go Beyond the Score.
Understand the “Why.”

Standard surveys just give you a number. Reputation’s AI-enhanced surveys start a real conversation—uncovering the operational truths you need to find and fix problems faster.

The Challenge

You’re Drowning in Data, But Starving for Insight.

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Long, rigid surveys create customer fatigue—leading to incomplete, skewed data sets.

Dashboards show when an NPS score drops, but not why—or where to fix root cause.

Critical feedback rots in spreadsheets, letting broken processes continue and cost the business customers.

The Solution

Insight at Scale.
Action in Real Time.

The Surveys tools in the Reputation platform are purpose-built to help multi-location enterprises capture real-time feedback, uncover what’s driving performance, and act fast—across every location.

Conversational Surveys

Ask intelligent real-time follow-ups based on sentiment to capture the true “why” behind the score.

AI-Powered Text Analytics

Surface key themes, spikes, and sentiment shifts—then categorize and filter feedback by location or topic.

Close-the-Loop Workflow

Turn critical survey feedback into an actionable ticket for the right manager—instantly.

Survey-to-Review Growth Loop

Ask permission from happy respondents to publish feedback as reviews—while intercepting negatives privately before they become public.

Move from “tracking scores” to “fixing operations”

Align the org—from C-suite to local leaders—around shared comProve impact with centralized dashboards and faster prioritization—so teams act on what’s changing, not just what happened.petitive reality.

Feedback Is Real-Time Now. Your Response Should Be.

The Tools That Turn Surveys Into 'Fixes and Growth'.

Conversational Surveys That Get to the “Why”

Boost completion with AI conversations: Replace static forms with an engaging, chat-like experience—so customers finish more often and tell you more.

Ask smarter follow-ups automatically: “Tell Me More” AI adapts in real time based on sentiment, capturing the unstructured context behind the score.

Meet customers where they respond: Keep surveys short, deliver via preferred channels (like SMS), and reduce friction that kills response rates.

AI Insight + Workflow That Closes the Loop

Spot trends instantly: AI-powered analysis surfaces key themes, volume spikes, and sentiment shifts—so you can act fast.

Categorize feedback automatically: Tag responses by topic, urgency, or sentiment, then filter by location or theme to pinpoint performance gaps with precision.

Trigger follow-up without manual triage: Route negative responses into tickets and alerts based on predefined rules—assigned to the right team with full context.

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RepScore That Proves Momentum

One metric that rolls up millions of signals: RepScore aggregates reputation across millions of data points into a single metric—so you can see where you stand and why.

Know what to do next—not just what happened: RepScore coaches improvement by highlighting what’s driving performance and prescribing the next best actions.

Use survey sentiment as a leading indicator: See how private survey sentiment can predict future changes in your public reputation score—so you can intervene earlier.

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The Outcome

When You Fix the “Why,” the Scores Follow.

When feedback is captured in real time, routed to owners, and measured by location, improvement compounds fast

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Why Reputation

Rep Score

Reputation IQ

Competitive Insights

The Marketing Playbook is Being Rewritten

Activate Feedback

Services

From Search to Sense-Making

The New Rules of Reputation Management

2026 Consumer Survey Report

Meet Reputation at NADA 2026

Go Beyond the Score. Understand the “Why.”

You’re Drowning in Data, But Starving for Insight.

Insight at Scale. Action in Real Time.

Feedback Is Real-Time Now. Your Response Should Be.

Conversational Surveys That Get to the “Why”

AI Insight + Workflow That Closes the Loop

RepScore That Proves Momentum

When You Fix the “Why,” the Scores Follow.

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Lift NPS, Fast

Stop 1-Star Reviews Before They Happen

Finish More Surveys

Surveys Find the Fix. Reviews Prove It Worked.

Get a Demo

It’s Not Just Surveys It’s the Platform Behind It.

Turn private praise into public proof

Keep follow-up in one place

Turn feedback into resolved work

Prove what’s improving—and where

Use Cases by Persona

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Operations Leader

CX Leader

CMO / Brand VP

Data Analysts / Insights Teams

Your Customers Are Talking. Are You Asking the Right Questions?

Get a Demo

Survey Management FAQs

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Go Beyond the Score.
Understand the “Why.”

Insight at Scale.
Action in Real Time.

Surveys Find the Fix.
Reviews Prove It Worked.

Your Customers Are Talking.
Are You Asking the Right Questions?