Build A Reputation That Keeps Tables Full and Diners Coming Back
We understand the pace and pressure of food service, where guest sentiment directly drives traffic, sales, and loyalty. Reputation was built for multi-location restaurants, whether corporate-owned or franchised, turning every customer interaction into a competitive advantage.
The Right Ingredients for a Five-Star Reputation
Show how Reputation connects every guest touchpoint — from reviews and listings to delivery feedback and social engagement — into a single, AI-powered platform that drives visibility, guest satisfaction, and revenue across restaurant brands and franchise networks.
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Trusted by Stonegate Group, Tortilla, and other leading hospitality brands
Built for franchise and corporate models with brand, regional, and location-level visibility
Proven to drive like-for-like sales growth through improved Reputation Scores
From a Crowded Market to a Connected Guest Experience
Diners make decisions through AI-driven summaries, reviews, and maps — often before visiting your website. Reputation unifies all guest signals into one system of record that fuels both marketing and operations.
Structures menus, hours, photos, and attributes so locations win in AI-generated recommendations and “near me” discovery.
Keeps listings accurate across maps, search, and delivery apps—tuned for AI Overviews and intent-based queries.
Lets leaders and operators query connected review, delivery, and survey data in plain language and get instant, decision-ready answers.
Maps sentiment from discovery and ordering through pickup, dine-in, and post-visit surveys to pinpoint where experience and revenue leak.
Benchmarks ratings, themes, and response times against nearby restaurants and franchise competitors to guide pricing and promos.
Delivers an AI-driven score for each location and region, highlighting loyalty, churn risk, and brand consistency at a glance.
The Tools You Need—
Already Tuned for the Way You Work
Ask plain questions, get plain answers–turn patron feedback into clear, data-driven answers
Manage menus, hours, and specials across every location for top visibility in Google, Yelp, and AI overviews.
Automate feedback collection through SMS, QR, or email — capturing item-level and service feedback in real time.
Benchmark locations against competitors, tracking service, speed, and food quality trends.
Enable local posts and replies while maintaining corporate oversight and tone.
Powers Performance Across Your Organization
VPs of Marketing & Brand
Turning guest feedback into brand growth.
Transforms reviews and sentiment into authentic campaigns while tracking ROI across every location and AI-driven search.
“I can finally see our brand’s health in one place and prove marketing ROI.”
Regional & Operations Directors
Connecting regional performance to guest experience.
Surfaces issues early, standardizes review collection, and enforces brand standards across the portfolio.
“RepScore lets me diagnose a region’s performance in minutes, not weeks.”
General Managers & Franchise Owners
Bringing online reputation into daily restaurant operations.
Centralizes reviews and social responses while using feedback to coach staff and update menus, specials, and posts that drive local traffic.
“I manage all our online feedback in minutes instead of hours— and spend the rest with my team.”
AI and the Economy Are Rewriting the Rules of U.S. Hospitality
Turn Every Review Into a Return Visit
From the corporate team to local managers, Reputation connects every location and guest interaction into one AI-powered platform that improves visibility, service, and loyalty.
Your questions, answered
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Use brand-approved templates and workflows for reviews, posts, and messaging.
Yes — update items, pricing, and specials once; publish everywhere automatically.
Reputation automates review requests via SMS, email, and QR codes, triggered by dine-in, delivery, or POS events.
Yes — Reputation integrates with major restaurant systems to trigger real-time feedback.
Our Competitive Insights module compares review volume, sentiment, and visibility at the neighborhood level.