More Reviews. Better Reviews. Greater Visibility.
Reputation helps you increase review volume, improve quality, and strengthen the business profiles your customers see first.
It’s Not Just
About the Stars
Ads Are Losing Trust: Consumers trust reviews more than ads and other marketing.
Search Visibility Dropping: Google ranks listings with strong reviews higher.
Traffic and Conversions Stall: Review quality and volume equal foot traffic, calls, and conversions.
Reactionary Teams: Most brands don’t have a review strategy. Just a reaction loop.
How Reputation Boosts Review Performance
Timed review requests tied to visit or interaction
Templates that increase positive sentiment and response
Smart auto-responses + escalation workflows for faster resolutions
Automatically direct reviews to the correct location or department.
Listings integration ensures consistent NAP data + fast post visibility
Where Reviews Happen Matters
Attaching reviews to your business listings leads to greater visibility and more in-store customers.
Win Search Priority
Google prioritizes accurate, active business profiles
Capture AI Traffic
Reviews with location-specific metadata improve Maps and AI Overviews presence
Boost Brand Trust
Reputation syncs listings across 100+ platforms—reducing friction and boosting trust
Better Reviews Start with Smarter Feedback.
Combine reviews and surveys for a complete feedback loop that creates a better customer experience.
Fix Issues Faster
Survey feedback helps resolve negative experiences before they become public
Repeatable Improvements
Create a feedback flywheel using reviews and surveys together to continually improve your star ratings—and your actual experience
More 5-Star Reviews
Happy customers can be nudged to leave a review via smart survey logic
From Review Data to Revenue-Driving Insight
A successful review strategy generates a massive amount of data. The Reputation Insights engine transforms that raw feedback from reviews and surveys into a predictive, real-time intelligence layer that guides operational improvements and proves ROI.
Instantly Diagnose Your Review Performance
Instant, plain-English answers to complex questions about review performance. This eliminates the need for manual report-building and data-analyst bottlenecks.
"What are the most common negative keywords mentioned in our 1-star reviews for the automotive division in the last month?"
Benchmark Your Review Health Against Competitors
Provides a direct, real-time comparison of review volume, average star ratings, and response times against any competitor in any local market, identifying exactly where to focus.
Connect Private Feedback to Public Review Sources
Private survey feedback (the "why") is automatically connected to public review scores (the "what"). This finds and fixes the root cause of negative sentiment before it becomes a widespread public problem.
The Fastest Path to 5 Stars
Kindred Health boosted its review volume by 500%, with most reviews being favorable.
Thrive Communities saw a 65% increase in YoY review volume (1,538 to 2,536).
Napleton Auto drove over 5,000 additional Google reviews since implementation.
Build Trust Where It Matters Most
Before customers click, they read. Reputation ensures they see your best self—at scale.
Looking for more?
Struggling to Get Site Traffic?
Boost your local SEO footprint and get found by AI assistants to get more people to your storefront.
Lots of Feedback, But Little Insights
Getting feedback is only half the challenge. Once, you've got it, you need to leverage it to improve your experience.
Manage Rep at Scale
Bring every aspect of your online presence into one place to be more efficient and effective.
Understand the Whole Experience
Connect reviews with surveys to understand the why. Add social to see how that sentiment spreads in real time.