Ask Anything. Know Everything.
Natural language questions. AI-powered answers. Zero dashboards required. Your new way to access the full power of Reputation data—in plain English.
You’re Sitting on the Answers—But They’re Buried in Dashboards
Review alerts in one place. Survey responses in another. Benchmarks in a spreadsheet.
Dashboards show what is happening—but can’t connect the dots to tell you why.
Negative trends get identified after they impact performance—forcing you to react instead of prevent.
Instant Answers.
Operational Action.
Reputation® IQ is your AI co-pilot that turns feedback data into action across reviews, surveys, and competitive benchmarks—without building reports or digging through dashboards.
Ask questions the way you’d ask a teammate—no filters, exports, or confusion.
All of your review data in a single unified platform—no more fragmented insights.
Trained on your business hierarchy, roles, and naming conventions—so insights are relevant by region, location, and permission.
Route what you learn directly into tickets, dashboards, or alerts—so teams can fix issues fast.
Instantly summarize themes and root causes from open-text feedback—so leaders understand what’s driving changes and what to do next.
Data Is Everywhere.
Answers Should Be Instant.
The Tools That Turn Reputation Data Into Decisions.
Ask Anything
The Fastest Way to Know Anything About Your Brand.
Skip filters and spreadsheets: Just type a question—get an answer with data you trust, in language you understand.
Surface root causes in seconds: Identify trends, drivers, and opportunities instantly—without waiting on analysts.
Benchmark without building reports: Ask how you compare—by region, by location, by competitor—and get a usable answer.
AI That Understands Your Business
Built for Enterprise Complexity—Not Generic Prompts.
Understands your structure: Trained on your hierarchy, team roles, and naming conventions from the start.
Talks like you do: Accepts plain English, short prompts—even typo-ridden questions.
Shows what matters: Answers with the right data—and visualizes when needed so you see the answer, not just read it.
Insight That Takes Action
From Unstructured Feedback to a Resolved Ticket—Instantly.
Turn “what happened” into “what to do next”: Connect the “what” (trend) to the “why” (comments) and route it into workflows.
Inject insight into operations: Route insights into tickets, dashboards, or alerts—so teams execute, not just observe.
Stop being reactive: Catch emerging issues earlier—before they hit ratings, revenue, or visibility.
From Data Chaos to Actionable Clarity.
When anyone can ask the right question and instantly get a role-relevant answer, performance improvement compounds fast:
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Role-Relevant Answers
Tailored insights by role, region, and product line—no manual filtering required.
Self-Serve, No Analyst Required
Remove the “data expert” bottleneck by enabling teams to ask and answer instantly.
Action-Ready Intelligence
Turn insight into action by pushing context into tickets, dashboards, and alerts.
It’s Not Just AI. It’s AI That Knows Reputation.
Other vendors bolt on generic chat interfaces. Reputation built Ask Anything on 10+ years of structured and unstructured customer feedback data—tuned for the real questions that drive business decisions.
It’s Not Just Reputation® IQ. It’s the Platform Behind It.
Reputation® IQ doesn’t end at “asking a question.” It connects answers to real workflows—so insight becomes action across every location and team.
Turn review volume into better answers
Generate more fresh reviews at scale—so RepIQ has stronger signal to detect patterns and shifts by location.
Respond faster, with less effort
Centralize reviews in one feed with routing and templates—so teams act on what RepIQ surfaces without switching tools.
Fix what’s driving the sentiment
Turn recurring negative themes into routed tickets with SLAs and escalation—so issues get resolved, not reread.
Prove momentum over time
Track review-driven movement through sentiment, volume, response activity, and RepScore—by brand, region, and location.
Use Cases by Persona
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VP of CX
Track trending pain points by region, location, and feedback source.
Digital Ops
Identify and act on gaps in listing accuracy or review coverage.
Franchise Leader
Understand where teams are falling behind in response time.
CMO
Ask, “How are we performing compared to last quarter?” and get a useful answer.
Ask Less of Your Team.
Ask More of Your Data.
Your customers are giving you feedback constantly. Reputation IQ helps you understand what they’re really saying—before it costs you business.
Reputation® IQ FAQs
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It’s an analytics experience that lets you ask questions in plain English and instantly analyzes your feedback data—reviews, surveys, and competitive benchmarks—to deliver direct answers in seconds.
Bolt-on AI is a generic chat layer. Reputation IQ is built on 10+ years of structured and unstructured feedback data and tuned for industry logic—so it understands intent and sentiment, not just keywords.
Yes—this is a core differentiator. Ask Anything accesses and analyzes reviews, surveys, and benchmarks simultaneously to provide one unified answer.
It connects the “what” and the “why,” then routes insights directly into tickets, dashboards, or alerts—so teams can act immediately.
No—Ask Anything is designed to remove the “data expert” bottleneck and enable every leader to self-serve answers with plain English prompts.
It’s trained on your hierarchy, team roles, and naming conventions—so it’s role-aware and permissioned by design.
Reputation® IQ is secure and permissioned by user; your data and questions stay within the Reputation platform and are governed by existing user permissions.