Review Management

Turn Public Feedback into Your Strongest Growth Engine.

Stop letting the vocal minority define your brand. Reputation helps you capture the “silent middle,” dominate search results, and respond to every customer at scale—automatically.

The Challenge

Your Reputation Is Being Defined by the Extremes.

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Happy customers often stay silent, letting a frustrated minority shape the public narrative.

Stagnant review volume signals irrelevance to search algorithms—while active competitors climb past.

Teams waste hours copy-pasting replies—or ignore feedback—turning simple fixes into public PR risk.

The Solution

Volume at Scale.
Trust in Search.

The Reviews & Review Booster tools in the Reputation platform are purpose-built to help multi-location enterprises generate more reviews, manage every response, and turn feedback into measurable growth.

Review Requests That Convert

Trigger review requests via SMS or email instantly after a visit—capturing the “silent middle” while the experience is fresh.

AI-Assisted Responses at Scale

Use AI to read sentiment and draft brand-aligned replies so no customer feels ignored.

Unified Review Inbox

Centralize reviews from Google, Facebook, Yelp, and industry sites into one feed—ending tab-switching fatigue.

Competitive + Performance Visibility

Track volume, sentiment, and response performance by brand, region, and location—then benchmark against competitors.

Move from “hoping” to “generating”

Flood your profile with positive sentiment, route urgent issues fast, and build trust that scales across every location.

Reviews Drive Discovery.
Make Them Work Harder.

The Tools That Turn Reviews Into Visibility and Revenue.

Review Requests That Capture the “Silent Middle”

Reach more customers automatically: Trigger review requests via email or SMS after visits or interactions—no manual effort needed.

Increase conversion with timing + personalization: Use templates, timing, and personalization to drive higher response rates and review volume.

Meet customers where they respond: Uncover top-performing locations and campaigns so you can scale what drives growth.response rates.

One Place to Monitor Every Review (and Act Fast)

See everything in one feed: Aggregate feedback from Google, Yelp, Facebook, and more—without switching tools.

Focus on what matters most: Filter by sentiment, keywords, and source to surface critical issues faster.

Streamline team collaboration at scale: Assign, label, and route reviews efficiently—even across hundreds of locations.

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RepScore That Shows Momentum

One score that reflects real brand health: Watch how review volume and sentiment contribute to your overall brand health score in real time.

See where performance is rising—or slipping: Monitor review volume and sentiment at the brand, regional, and location level to keep leaders aligned on what’s changing.

Know exactly where you stand vs. competitors: Benchmark by location, region, or competitor to guide improvement and protect visibility.

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The Outcome

When You Control the Narrative, You Control Growth.

When review generation is consistent, responses are fast, and performance is visible by location, the impact compounds quickly

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Why Reputation

Rep Score

Reputation IQ

Competitive Insights

The Marketing Playbook is Being Rewritten

Activate Feedback

Services

From Search to Sense-Making

The New Rules of Reputation Management

2026 Consumer Survey Report

Meet Reputation at NADA 2026

Turn Public Feedback into Your Strongest Growth Engine.

Your Reputation Is Being Defined by the Extremes.

Volume at Scale. Trust in Search.

Reviews Drive Discovery. Make Them Work Harder.

Review Requests That Capture the “Silent Middle”

One Place to Monitor Every Review (and Act Fast)

RepScore That Shows Momentum

When You Control the Narrative, You Control Growth.

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Build Review Volume Consistently

Resolve Negative Feedback Faster

Improve Customer Experience Over Time

Reviews Tell You What. Surveys Tell You Why.

Get a Demo

It’s Not Just Reviews It’s the Platform Behind It.

Keep every response consistent

Turn negative reviews into fixes

See patterns behind the ratings

Capture the “why” before it goes public

Use Cases by Persona

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Digital Marketing / Local SEO Lead

CX Leader

CX Leader

Brand / Comms Leader

Your Customers Are Talking. Make Sure You Like What They Say.

Get a Demo

Review Management FAQs

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Volume at Scale.
Trust in Search.

Reviews Drive Discovery.
Make Them Work Harder.

Your Customers Are Talking.
Make Sure You Like What They Say.