Reports & Guides

A Departmental Guide to Reputation Management in Healthcare

AI and the Economy Are Rewriting the Rules of U.S. Hospitality

The 5 Principles of Reputation Management

5-Star Customer Experience Tips for Your Dealership

How Are AI, the Economy, and Consumer Behavior Reshaping the UK Food & Beverage Industry?

The New Rules of Reputation Management and How You Win

AI Is Rewriting the Rules of Reputation–Are You Ready?

Master Reputation Management: A Must-Read Guide for Marketing Executives and Teams

The Healthcare Executive's Guide to Reputation Management

North American Automotive Industry Rankings 2024-25

From Reviews to Revenue: What’s Driving UK Consumer Behaviour through 2025

Discover the Top-Ranked Automotive Brands and Dealerships in Europe

UK Hospitality Trends: A Deep Dive Into Recent Industry Insights

Unlock Key Insights from the UK Care Sector

How the Auto Industry Can Capitalize on Google’s New AI-Driven Search

The Definitive Report on Modern Online Consumer Behavior

2024-25 Property Management Trends Report

The C-Suite's Guide to Reputation Management

Turning Google SGE Challenges into Growth

Academic Hospital Reputation Insights: 2024 Benchmark Report

Urgent Care Reputation Insights: 2024 Benchmark Report

UK Automotive 'Quick Take' Report 2024

UK Pharmacies 'Quick Take' Report 2023-24

2024 Healthcare Rankings Report

2024 Healthcare Trends Guide

UK Hospitality Snapshot 2024

Healthcare Online Reputation Management Guide

Mastering HIPAA-Compliant Patient Review Responses: A Comprehensive Guide

Competitive Intelligence: A Guide to Unlocking Key Customer Insights to Stand Out From the Competition

Turn Intent into Intelligence: A Guide to Unlocking the Power of Social Listening

Understanding Reputation Score: Your Guide to Better Business Performance

5 Key Pillars of Effective Online Reputation Management

2023 Automotive Reputation Report

Senior Care Trends to Watch

UK Optician 'Quick Take' Report 2023-24

UK Automotive 'Quick Take' Report 2023

Four Healthcare Trends to Watch in 2023

UK Private Healthcare 'Quick Take' Report 2023

Why and How to Prioritize CX in 2023

Optimising Brand Reputation In Hospitality - A Report By Reputation & CGA

Care Industry 'Quick Take' Report 2023

Five Customer Experience Trends to Look out for in 2023

How Automotive Dealerships Can Succeed with Multiple Google Business Profiles

The Busy OEM Leader's Guide to Achieving Pole Position

An Analysis of Guest Experience Trends in UK Hospitality (2022)

5 CX Tips for Senior Care

6 CX Tips for the Auto Industry

The Ultimate Guide to Competitive Intelligence

5 Must-Know CX Tips

How Automotive Brands Can Win in the Feedback Economy

Five Trends Shaping the Automotive Industry

4 CX Tips for Financial Services

2022 Auto Reputation Report

11 CX Tips for Property Managers

Why Property Management Reviews are Essential to Renters

The Customer Experience in the UK Retail Industry

2022 Property Management Reputation Report

2022 Property Management Reputation Report

6 Reputation Building Tips for Home Services Businesses

5 Ways Retailers Can Leverage Social Listening to Improve CX

Why Healthcare Needs to Focus on the Employee Experience

5 Ways to Improve the Member Experience

2022 Healthcare Reputation Report

Four Customer Experience Trends to Look out for in 2022

Customer Experience Surveys Guide: How to Get Started

How Retailers Can Improve Their Online Reputations

The Ultimate Guide to Customer Review Management

2021 Retail Reputation Report

5 Customer Experience Tips for Retailers During The Holidays

How to Become a Top Automotive Dealer

2021 Auto Reputation Report

The Complete Guide to Social Listening

How Restaurant, Pub and Bar Brands Can Create and Protect Positive Online Impressions

The 5 Must-Haves for Successful Reputation Experience Management

Why Healthcare Reviews Matter More Than Ever

What Does it Take to be a Top Property Manager?

2021 Property Management Reputation Report

5 Consumer Experience and Marketing Trends for Healthcare

2020 Auto Reputation Report

Responding to Customer Feedback: The Business Imperative

2020 Property Management Reputation Report

How Star Ratings Drive Customers to You or Your Competition

5 Key Findings from the 2020 Automotive Reputation Report - Europe

Patient Acquisition in the Age of Consumerism

2020 Automotive Reputation Report — Europe

The State of Online Reputation Management 2020: 5 Key Findings

3 Trends Impacting Healthcare Digital Marketers in 2020

COVID-19 Online Communications: Best Practices for Healthcare Organizations