Customer Stories

how-towne-properties-eliminated-data-overload-for-100-properties-with-one-platform

Learn how centralizing reputation management and customer journey analysis transformed Towne Properties’ operations, marketing, and community.

westfield-increases-customer-insights-with-the-comment-strength-meter

See how Westfield achieved a 40% uplift in customer comment length—gaining insights equivalent to 12,000 additional surveys—by using Reputation’s gamified Comment Strength Meter.

how-napleton-auto-drove-5000-new-reviews-with-reputations-journey-insights

Discover how Ed Napleton Automotive Group accelerated its CX goals by 18 months and generated 5,000+ new Google reviews using Reputation’s Journey Insights.

caraday-healthcare-quantum-age

See how Caraday Healthcare achieved a 200% increase in review volume and a 115% Rep Score boost by partnering with Quantum Age to master Reputation's platform.

childbase-partnership

Discover how Childbase Partnership boosted its Reputation Score by 112 points and increased enquiry conversions by unifying feedback management across 45 sites.

intermountain-health

Learn how Intermountain Health generated 3x more organic leads than all other marketing channels combined by using Reputation to scale SMS review requests and optimize Google Business Profiles.

youngs

Find out how Young’s achieved a 99% review response rate and boosted Sunday Roast ratings by leveraging Reputation’s platform insights and Estate-wide KPI tracking.

bensons-for-beds

See how Bensons for Beds achieved a 2,000% surge in listing views and a 30-point NPS increase by automating feedback across 170+ retail locations.

thrive-communities

Discover how Thrive Communities boosted review volume by 65% and planted 2,300+ trees by using Reputation to power its innovative ‘One Review, One Tree’ resident engagement campaign.

principle-auto-group

Learn how Principle Auto Group centralized feedback across eight locations with Reputation, driving lead counts above industry averages and streamlining multi-store communication.

wilmington

Learn how Wilmington Health hit a 4-star plus rating across nearly 100% of locations by using Reputation to automate review requests through seamless EHR integration.

duncan-and-todd

Discover how Duncan and Todd Group achieved a 1,300% increase in listing clicks and boosted their Reputation Score by 193 points through centralized feedback management.