Actions

Go from Feedback to Fix. Fast.

Reputation Actions is the integrated ticketing system that bridges the gap between customer feedback and operational resolution—turning a negative review into a resolved ticket, automatically.

The Challenge

Feedback Without Action is Just Noise.

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Critical complaints (1-star reviews, low survey scores) sit in dashboards—hidden from the teams who can fix them.

No clear process to assign, track, or escalate issues leads to slow response times and repeated problems.

“Dirty restrooms” and “long wait times” persist for months because insights never reach operations.

The Solution

Tickets in Real Time. Resolution at Scale.

The Actions tools in the Reputation platform are purpose-built to help multi-location enterprises turn feedback into trackable work, route it to the right owner, and prove issues are getting resolved—fast.

Instant Ticket Creation

Automatically create a service ticket from reviews, surveys, or social—without manual triage.

Intelligent Routing

Send tickets to the right person, at the right location, in real time based on sentiment triggers and rules.

SLA + Escalation Monitoring

Track every issue from open to close and automatically escalate overdue tickets so nothing is missed.

Custom Queues + Role Views

Organize volume with team-based queues and role-specific views/statuses to streamline resolution.

Move from “seeing problems” to “solving them”

Create a closed-loop system that prevents repeat issues and improves customer satisfaction over time.

Problems Don’t Wait. Neither Should Resolution.

The Tools That Turn Feedback Into Accountability.

Trigger Tickets From Any Signal

Instantly turn feedback into trackable work: Convert unstructured feedback (reviews, survey comments, social posts) into an assignable ticket.

Automate the initial response: Create tickets the moment something needs attention—so issues don’t die in a dashboard.

Make every ticket actionable from the start: Capture the source, location, and context so owners know what to fix—fast.

Routing + SLAs That Enforce Ownership

Role-based routing removes guesswork: Automatically assign tickets to the right department or location manager based on keyword, sentiment, or source.

Escalation keeps issues from stalling: SLA timers escalate overdue tickets to regional leaders so nothing falls through the cracks.

Workflows that match how your teams actually operate: Use custom queues, role views, and flexible statuses to align Actions to your resolution process.

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Trends + RepScore That Prove Improvement

Spot rising issues before they explode: Category-level reporting tracks ticket volume, types, and resolution rates so patterns surface early.

Fix root causes—not just symptoms: Identify repeat issues and recurring drivers of dissatisfaction to prevent the next wave.

Connect faster resolution to reputation performance: Track how improved resolution times lift sentiment and overall RepScore over time.

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The Outcome

From “Issue Spotted” to “Issue Solved.”

When issues are routed instantly, escalated automatically, and tracked by location, operational impact compounds fast.

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Why Reputation

Rep Score

Reputation IQ

Competitive Insights

The Marketing Playbook is Being Rewritten

Activate Feedback

Services

From Search to Sense-Making

The New Rules of Reputation Management

2026 Consumer Survey Report

Meet Reputation at NADA 2026

Go from Feedback to Fix. Fast.

Feedback Without Action is Just Noise.

Tickets in Real Time. Resolution at Scale.

Problems Don’t Wait. Neither Should Resolution.

Trigger Tickets From Any Signal

Routing + SLAs That Enforce Ownership

Trends + RepScore That Prove Improvement

From “Issue Spotted” to “Issue Solved.”

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Cut Resolution Time Dramatically

Close the Loop With Customers

Create Real Accountability

Actions Isn’t Another Tool. It’s the Connector.

Get a Demo

It’s Not Just Actions It’s the Platform Behind It.

Keep tickets and responses aligned

Turn 1-star moments into owned work

Act on low scores before they go public

Prove what’s improving—and where

Use Cases by Persona

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Operations Leader

CX Leader

Local Manager

Marketing Ops / Analytics

Stop Admiring Problems. Start Solving Them.

Get a Demo

Actions FAQs

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Actions Isn’t Another Tool.
It’s the Connector.

Stop Admiring Problems.
Start Solving Them.