The Currency of Trust in the AI Era
Helping banks, credit unions, wealth firms, and insurance providers turn every customer interaction—from search to service feedback—into measurable brand trust and market share.
Built for Trust. Designed for Growth.
Financial decisions start long before a meeting or loan application—they start online. Reputation helps financial institutions protect, grow, and prove trust across every channel, location, and advisor.
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Trusted by leading banks, lenders, and wealth management brands worldwide
Designed for compliance-conscious industries that demand precision, transparency, and control
Purpose-built for multi-branch and advisor-driven operations
From Fragmented Feedback to Connected Trust Intelligence
AI is reshaping how customers evaluate financial brands—surfacing branch reviews, advisor reputations, and complaint trends instantly.
Reputation unifies those signals into one compliant, actionable platform that protects your brand and improves outcomes system-wide.
Ensures branch, advisor, and service data appear accurately in AI and map-driven search results.
Collects reviews, surveys, and social data from every channel—organized by branch, region, and advisor.
Natural-language AI query tool for instant insight into customer pain points or compliance issues.
Identify and improve friction points driving sales, loyalty, and visibility across your branches and advisors.
See how your brand and locations compare—sentiment, volume, leaderboard, comment trends
Sends feedback to the right team automatically—reducing time-to-resolution and compliance exposure.
The Tools You Need—Already Tuned for the Way You Work
Identify key sentiment drivers, compliance risks, and brand reputation trends across all branches and advisors.
Keeps branch and advisor information accurate across 100+ platforms and directories for better discoverability and AI search ranking.
Automates post-interaction feedback collection via SMS, email, and web to track satisfaction and capture testimonials safely.
Benchmarks performance across brands, branches, or advisors—tracking sentiment, engagement, and responsiveness to identify growth opportunities.
Measure trust and performance in a single KPI—RepScore—correlating directly with occupancy and inspection ratings.
How Reputation Powers Performance Across Your Organization
CMOs & Brand Leaders
Turning trust into a measurable growth advantage.
Tracks sentiment in real time, benchmarks branches and advisors, and ties marketing and CX to ROI.
“Reputation gives me data I can take to the board—proof that our reputation drives business results.”
Regional & Operations Directors
Connecting branch performance to compliant, consistent execution.
Surfaces recurring issues early and equips leaders to coach teams with clear, data-driven insight.
“We’ve turned customer feedback into our most effective regional KPI.”
Branch Managers & Advisors
Bringing customer trust into daily frontline workflows.
Centralizes feedback in one secure inbox, speeds compliant resolution, and turns positive sentiment into referrals.
“Reputation keeps my team focused on service, not spreadsheets.”
From Search to Service—Build Trust That Lasts.
Reputation unifies visibility, feedback, and operational excellence for financial institutions. From marketing leaders to branch managers, our AI-native platform turns customer sentiment into a strategic growth advantage.
Your questions, answered
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Yes. Pre-approved templates and workflow approvals help you manage compliant, consistent communication.
Reputation connects with leading CRMs and support tools to sync feedback, automate follow-ups, and close the loop faster.
AI-optimized listings and structured schema ensure every branch and advisor profile ranks higher in search and AI summaries.
Yes. Competitive Insights provides real-time comparisons on visibility, sentiment, and engagement across your network.
All data is encrypted and stored in compliance with industry standards, including GLBA and SOC 2.