See Every Voice.
Understand the Whole Story.
Reputation unifies public reviews, private surveys, and social conversations into one connected view — so you can listen, understand, and act with confidence.
Customers Don’t Speak in One Channel
Only Seeing the Extreme: Reviews reflect the loudest experiences — great and not-so-great — leaving the everyday customer unheard.
Limited Reach and Feedback: Surveys only reach the people you can contact and only about what you remember to ask.
Buried in Noise: Social shows what people feel before they decide what to post as a review or share in a survey.
All Your Channels.
Connected in One Place.
All public, private, and social feedback in one place so decisions are based on the complete customer voice.
Insights reach the right owner automatically, dropping response times and improving satisfaction.
Sentiment and emerging themes surface instantly, enabling your teams to move from reacting to predicting.
Consolidate your data and leverage RepScore to see the full picture of your reputation performance.
Combining feedback allows you to turn customer sentiment into a continuous performance loop.
When Every Signal Works Together, So Do Your Teams.
Connected feedback doesn’t just make insights clearer — it makes the business faster, smarter, and more aligned.
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Marketing
See what campaigns drive positive sentiment and what needs refining to match your message to customer's reality.
Operations
Spot friction points by location or service line to resolve issues faster, replicate success, and keep every location performing at its best.
CX & Service
Turn feedback into foresight with real-time alerts to make sure every voice is acknowledged and every issue is addressed before it becomes a pattern.
Leadership
See the living measure of your brand’s health by tying reputation directly to performance — visibility, conversion, retention, and market share.
Listen, Learn, and Lead.
True reputation management isn’t about monitoring — it’s about orchestration.
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Listen Everywhere
Capture every signal from reviews, surveys, and social.
When you listen everywhere, you understand everyone — not just the customers who fill out a form.
Learn Instantly
AI connects the dots between data points, surfacing themes, urgency, and opportunity in real time, moving you from snapshots to a living stream of insight.
Lead With Action
Automatically route feedback to the right owner and close the loop, creating a cycle of listening, learning, and leading.
From Unified Feedback to Strategic Action
Activating feedback requires moving from static scores to predictive insights. Connect all your feedback channels—private surveys, public reviews, and social sentiment—into a single source to transform raw data into action.
Instant Answers Across Every Channel
Empower every team to query complex data in plain English. Get instant answers about performance trends without building custom reports or waiting for data analysts.
"Compare NPS, key negative themes, and sentiment for all customers who went through the 'new onboarding' journey versus the 'standard' journey."
Connect Private Scores to Public Reputation
Automatically connect low survey scores (the private "why") to negative public reviews (the public "what"), identifying the root operational cause of reputational risk.
Alerts that a recent drop in 'ease of use' sentiment from private surveys is now correlated with new public reviews mentioning 'confusing interface'.
Proactively Identify Churn Risks
Analyze shifts in feedback sentiment across all channels to proactively flag high-value, at-risk accounts before they churn or damage your reputation.
"Identified several high-value accounts showing a significant drop in positive sentiment and survey response rates, flagging them as 'High Churn Risk'."
See The Full Picture. Dominate the Competition.
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Chestnut saw 105% more feedback from guests in 2024 than in 2020.
North Kansas City Hospital and Meritas Health increased Rep Score by 293% in one year, while increasing review volume by 907%
Virtua Health saw an increase of 186% in clicks to their website from their listings.
Your Reputation Deserves the Full Story.
Customers find you, choose you, and judge you across every channel — reviews, surveys, and social. Bring them together, and you’ll see the complete voice of your brand with the clarity and confidence to act on it.
Looking for more?
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Not Enough Quality Reviews?
Increase review volume, improve quality, and strengthen the business profiles your customers see first.
Manage Rep at Scale
Bring every aspect of your online presence into one place to be more efficient and effective.
Struggling to Get Site Traffic?
Boost your local SEO footprint and get found by AI assistants to get more people to your storefront.
Lots of Feedback, But Little Insights
Getting feedback is only half the challenge. Once, you've got it, you need to leverage it to improve your experience.