Articles

Tie marketing to revenue without a data scientist. Use Reputation Score to detangle customer journeys and get prescriptive recommendations to drive foot traffic.

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New for 2024: US Auto Reputation Scores now include Google Department Listings and Review Quality metrics. Learn how to optimize your Sales and Service data.

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See the 2023 UK Dealer Group rankings where Howards Motor Group leads with a score of 855. 84% of car buyers say reviews influenced their dealership choice.

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AI is turning search into a conversation. Learn how Google SGE and Amazon AI summaries make your customer review keywords the most important part of your SEO.

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GBP remains the #1 ranking factor for the "Local Pack." Learn why a sustained influx of reviews and high-authority location pages are the keys to local SEO.

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Learn how Reputation became the #1 Online Reputation and Experience Management platform on G2 by using its own best practices for review requests and responses.

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Get the business rundown on Meta’s Threads. Learn about its 100M user growth, privacy concerns, lack of ads, and how to integrate it into your social listening.

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Discover why "customer obsession" drives 1.6x higher revenue growth. Learn 4 takeaways from Forrester on transforming your business through systematic feedback.

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The ICE ban is coming. Auto dealers must master EV sentiment, manage technician shortages, and optimize multi-department listings to survive the 2030 transition.

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91% of consumers read reviews before buying. Learn the anatomy of a "meaningful" review—being specific, honest, and professional—to help businesses thrive.

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Did your GBP views drop? It’s not a ranking loss—it's a data cleanup. Learn how Google’s 2023 update moved from "vanity" clicks to "unique" 24-hour intent.

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Overcome 2023 franchise challenges like inflation and recruitment. Learn how to maintain brand consistency, use competitive intelligence, and analyze sentiment.

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