Articles

Break data silos. Learn how RepConnect uses APIs and iPaaS to integrate real-time sentiment data into CRM and ticketing tools, boosting revenue by up to 15%.

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40% of Gen Z prefers TikTok/Instagram over Google for local search. Learn how YouTube Shorts and creator monetization are Google's weapons in the video war.

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Claim your place in the Apple ecosystem. Learn how Apple Business Connect API enables updates at scale for Apple Maps, Siri, and Wallet to capture more leads.

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Fragmented data costs revenue. Learn how RepConnect performs integrations in minutes, automating workflows and unifying sentiment data to scale your brand faster.

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Explore top social media trends, from TikTok's role in customer feedback to the explosion of the creator economy and brand opportunities in the metaverse.

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Cut through the digital noise by integrating Reputation’s Voice of the Customer (VoC) data into HubSpot. Sync sentiment data across channels to act on customer feedback in real-time.

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CRMs and CDPs track what customers do, but not how they feel. Learn how sentiment analysis via NLP and machine learning fills the "gold" gap in first-party data.

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79% of hospitality guests visit less often but spend more. Learn how VoC and VoE strategies help multi-site operators thrive during the cost-of-living crisis.

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CRM tells you what customers do; Sentiment tells you how they feel. Discover how integrating NLP and AI into your CRM can predict churn and boost loyalty.

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With 62% of web traffic now on mobile, your CX must adapt. Learn to optimize for "near me" searches and respond to messaging apps in under 10 minutes.

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Surveys aren't enough. Discover why "Feedback Anywhere"—from Google reviews to SMS—is the key to diagnosing systemic issues in the patient experience (PX).

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Ratings are the currency of healthcare. Learn why an omnichannel feedback strategy across Google and surveys is vital for patient acquisition and loyalty.

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