Articles

Retail foot traffic is hitting pre-pandemic levels. Win shoppers back by communicating clear mask policies, humanizing your staff, and perfecting curbside pickup.

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Data is the best currency to unite Marketing and CX. See how GM, Freshly, and Kia use centralized customer feedback to drive revenue and operational agility.

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Learn 4 actionable tips to be a better LGBTQ+ ally: be proactive, partner with the community, encourage authenticity, and use thoughtful, inclusive language.

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75% of consumers prefer messaging over calling. Learn how Google Business Messages turns Search and Maps into asynchronous customer service and revenue hubs.

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Reputation is a "Credit Score" for business. Discover how Banner Health and Sutter Health increased listing views by 300% using real-time sentiment data.

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UK vet group revenue rose 15% via Reputation Management. Learn how to master GMB accuracy, telehealth shifts, and the "humanization" of pet care for more leads.

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Bulk Google Posts are now permanent for chains. Learn how multi-location brands can use the GMB API to scale updates, events, and offers across 10+ locations.

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Meet Kathleen Kuan, Senior Commercial Counsel at Reputation. Discover her transition from insurance to tech and how legal data strategy enhances sales operations.

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80% of business data is "unstructured"—social chats, reviews, and forum mentions. Learn how AI-driven Natural Language Processing tames this "data in the wild."

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Is 'sludge' killing your car sales? Learn how to conduct a friction audit to eliminate bad obstacles and use 'good sludge' to build long-term customer loyalty.

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The Reputation platform turns customer feedback—including reviews, clicks, and social interactions—into actionable insights. Turn every interaction into a competitive advantage with our unified solution.

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Recognized as a Strong Performer by Forrester, Reputation’s RXM platform uses AI to turn unstructured feedback into prescriptive business improvements.

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