Articles

Responding to good reviews is a free marketing opportunity. Learn to personalize replies, boost SEO with keywords, and use the "Sandwich Method" for mixed feedback.

review-response-templates-how-to

ABC's host selection for The Bachelor proves the danger of ignoring fans. Discover how social listening identifies "unmet delight" and keeps brands relevant.

the-bachelor-customer-delight

Insurance is the #1 factor in provider choice. Learn how to use Google's API to manage thousands of insurance plans automatically and prevent incorrect data.

gmb-healthcare-insurance-manage

Aiming for an ‘Outstanding’ CQC rating? Learn how Barchester and other care providers use AI sentiment analysis and automated surveys to prove high standards.

using-technology-to-achieve-an-outstanding-cqc-rating

77% of frontline health workers are women, yet they face promotion gaps and burnout. Support the #GiveHerAReasonToStay movement through personalized reviews.

keep-women-in-healthcare

Boost your response rates by 30%. Master the art of CX survey design with 12 expert tips on choosing metrics, mobile optimization, and gamified feedback.

customer-experience-survey-tips

Stop leaving CX to chance. Learn 10 tactical tips to design a results-driven customer experience programme that unifies data and turns feedback into action.

customer-experience-10-tips

Student success depends on a positive learning environment. Learn to use pulse, conversational, and traditional surveys to operationalize academic feedback.

student-experience-surveys

84% of renters read reviews before touring, yet 32% of properties have zero Google reviews. Learn how a higher Reputation Score adds millions to your top line.

property-managers-digital-disconnect

50.8% of patients choose doctors based on reviews. Learn how to manage negative feedback, maintain HIPAA compliance, and improve Google search rankings.

online-healthcare-reviews-respond

Don't let a "mean tweet" become a brand disaster. Use social listening for real-time sentiment alerts and 24/7 crisis monitoring to protect your reputation.

social-listening-crisis-management

Reputation named a Challenger in The Forrester Wave™ for Social Suites, Q3 2021. See how our Nuvi acquisition bolsters social listening and attribute analysis.

forrester-wave-social-suites-2021