automotiveHow Google Might Collect Customer Reviews In the FutureReviews are the currency of the Feedback Economy. Discover how Google may soon mine "unpublished" chat data and physical store habits to measure sentiment.google-reviews-customer-feedback Read More
No items found.How Google’s Business and Profits Have Grown in 2021Google's ad revenue hit $53B in Q3 2021. Explore how the Shopping Graph and the "death of the cookie" are forcing businesses to rely on first-party data.google-business-profits-2021 Read More
No items found.How Candy Corn Can Improve Its ReputationCan candy corn save its "love it or hate it" brand? Explore reputation management strategies like leaning into social media jokes and modernizing old branding.candy-corn-reputation-improve Read More
No items found.Managing Your Brand Reputation During the Great ResignationProtect your employer brand during the Great Resignation. Use Reputation’s tools for social listening, employee surveys, and Glassdoor review management to reduce turnover.great-resignation-reputation Read More
healthcareHow to Turn Online Patient Feedback into Actionable InsightsStop guessing, start growing. Learn how to bucket healthcare feedback into short-term service recovery and long-term operational changes to drive patient value.patient-feedback-insights Read More
No items found.News and Trends: Managed Services for GoogleYour website is no longer your primary presence—Google is. Discover how Reputation’s managed services improve search rankings by optimizing your GMB listings.google-managed-services Read More
real-estateHow to Raise Your Online Reputation ScoreDiscover how Fairfield Residential raised their Reputation Score from 490 to 751 in months. Learn 5 strategies for automated feedback and staff incentives.raise-reputation-score-how-to Read More
retailHow Retailers Can Prepare for an Uncertain Holiday Season75% of shoppers spend more with retailers they can message. Prepare for holiday uncertainty by doubling down on GMB chat, COVID-19 posts, and social recruiting.holiday-retail-shopping-2021 Read More
No items found.How to Delete a Review on Facebook: Bad Ratings And ReviewsFacebook reviews are tough to delete, but not impossible. Learn how to spot fake 1-star ratings, report violations, and win customers back with grace.how-to-delete-a-review-on-facebook Read More
automotiveHow Car Dealerships Can Improve Their Online Reputations80% of car buyers rely on reviews. Learn how to manage inventory shortages, optimize GMB for service lanes, and improve sentiment through human-centered service.car-dealership-online-reputation Read More
No items found.How to Tell if Reviews are Fake: Spot Fake from Real Reviews80% of consumers have read a fake review. Learn the 8 tell-tale signs to spot "review mills," including scene-setting, pronoun overuse, and customer jacking.spot-fake-reviews-how-to Read More
No items found.The Facebook Outage: How to Manage a Large Scale CrisisWhat the Facebook outage teaches us about brand survival. Discover how to build a foolproof crisis communication plan using social listening and sentiment data.facebook-outage-crisis-management Read More
