Articles

Gartner debuts Reputation on the 2021 VoC Magic Quadrant. Discover how blending social listening with reviews and surveys creates a 360-degree customer view.

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Boost local visibility by 25% with departmental Google Business Profiles. Learn how to manage separate listings for sales and service without being flagged as a duplicate.

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Learn how Elon Musk’s "review bomb" threat affected JPMorgan’s Yelp rating and get 4 essential steps to protect your brand and respond to negative feedback.

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Black Friday is now a month-long event. Maximize holiday sales by optimizing Google Business Profiles, monitoring social sentiment, and starting deals in October.

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79% of parents trust online reviews as much as personal recommendations. Learn how nurseries use digital surveys and social listening to secure Ofsted success.

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Carole Baskin’s shift from neutral to villain proves that in the digital age, your brand is owned by the audience. Learn how to reclaim your narrative with ORM.

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Most platforms only track one stage of the funnel. Discover how Reputation uses machine learning to unify the entire feedback economy into one cohesive journey map.

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Updated Google Profiles see a 500% view increase. Learn why GMB changed to Google Business Profile and how to manage multiple locations directly on Search & Maps.

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Reviews are the #1 influencer of holiday spending next to price. Discover why 86% of shoppers abandon purchases due to negative feedback during peak seasons.

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55% of front-line healthcare workers report burnout. Learn how to implement the "Quadruple Aim" and use patient feedback to uplift clinicians and doctors.

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Shortage mentions in auto reviews rose 32x in 2021. Manage dealership reputation by communicating fair pricing and utilizing GMB for service/parts departments.

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Humans are hardwired for negative feedback. Learn how healthcare providers can jump from a 3.76 to a 4.6 star rating by proactively requesting patient reviews.

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