April 2026 Release‍

We shipped a number of updates this month to help you manage smarter, respond faster, and work more efficiently.

Actions: Bulk Actions List View

You can now take action on multiple items at once from the list view — reducing repetitive work and helping your team move faster across high volumes of feedback.

Actions: Multi Template Select — Random (Review Trigger)

Review response automation just got more dynamic. You can now assign multiple response templates to a single trigger, and the system will randomly select among them — keeping your responses varied and authentic.

Actions: Star Rating Review Criteria Automation

Automatically route or flag reviews based on star rating criteria, giving your team smarter, faster triage of incoming feedback.

Competitive Insights: Enhancement Features

We've made it easier and more intuitive to manage, filter, and compare large sets of locations within Competitive Insights. 

VOB: Four New Languages for Review Responding

Voice of the Brand now supports four additional languages for AI-assisted review responding — helping multi-language organizations respond more efficiently and consistently. Rolling to all VOB users the first week of May.

Listings: Additional Location Filters for Apple Showcases Post Creation

Building on last month's Google Posts update, you can now filter locations by State, City, or custom attributes when creating bulk Apple Showcase posts — making it faster to scale your listings content.

Rep Connect: Smarter Retry Logic for Review Requests

A new tooltip explains automatic retry behavior in the scheduler, and you now have the option to skip notification when no file is attached — giving your team more control over review request workflows.

Reputation® IQ: Stop Digging. Start Asking.

Static dashboards can no longer keep up with the speed of business. Reputation® IQ transforms your unstructured data into an intelligent, always-on advisor. Instead of waiting for reports, ask straightforward questions and receive instant, synthesized answers about your customer experience.

• Instant Root Cause: Move from "what happened" to "why it happened" in seconds by turning millions of comments into a queryable knowledge base.
• Democratize Intelligence: Empower frontline teams to self-serve insights without the bottleneck of data analysis.
• Secure & Specialized: Enterprise-safe AI reasoning specifically against your proprietary VoC data—not the open web.

Now available for Reviews customers. 

AI Reputation Manager: Command Your Narrative in the Age of AI Search

The era of "blue links" is ending. With nearly 80% of searches now relying on AI summaries, brands are becoming invisible to traditional SEO. AI Reputation Manager (ARM) is the industry’s first intelligence hub purpose-built for Generative Engine Optimization (GEO), giving you control over the "black box" of AI search.

• See What AI Sees: Eliminate blind spots by revealing exactly how ChatGPT, Gemini, and Perplexity portray your brand and locations.
• Diagnose the Narrative: Move beyond sentiment scores to pinpoint the specific data points fueling AI hallucinations and answers.
• Be the Definitive Answer: Don’t just rank—win. Ensure your brand is the authoritative source in the zero-click economy.

Now available as a native upgrade to RepCore bundles and Business Listings packages.