From Signals to Strategy—In Real Time.
Reputation Insights is the intelligence layer of the platform—turning reviews, surveys, listings activity, sentiment, and operational behavior into clarity, confidence, and action across every location and competitor.
More Feedback Isn’t the Problem. More Insight Is.
Reviews, surveys, listings, and CX metrics pile up—few systems make sense of it fast enough to act.
Teams burn hours in dashboards, exports, and shared drives—and still can’t answer basic performance questions.
Static reporting arrives after the window for proactive action has already closed.
Live Feedback Signals. AI Context. Strategic Visibility.
The Insights tools in the Reputation platform are purpose-built to unify performance across channels, replace static reports with real-time answers, and turn analysis into action.
One performance layer across reviews, surveys, locations, and listings.
See sentiment shifts, RepScore changes, and volume trends as they happen.
Query your data in plain English—get instant answers, not downloads.
Identify when, where, and why sentiment drops across the customer lifecycle.
Benchmark reputation and CX trends vs. peers and category leaders.
Signals Are Everywhere. Clarity Should Be Immediate.
The Tools That Turn Feedback Into Confident Decisions.
Ask Anything
From Question to Clarity—In Seconds.
No more dashboard hunting: Type a question and get a direct, data-backed answer—no exports, no rabbit holes.
See what’s driving the shift: Uncover the themes and conditions behind performance changes—fast enough to act.
Built for cross-team alignment:
Give CX, Marketing, Ops, and Execs the same truth, tailored to what they need to do next.
Journey Insight
Map the Customer Experience—With Data, Not Assumptions.
See sentiment across every journey phase: Visualize discovery, purchase, service, and follow-up to find where loyalty builds—or breaks.
Connect signals to lifecycle triggers: Tie reviews, survey results, and actions to the moments that drive experience outcomes.
Prioritize fixes that move retention: Focus on the CX changes that matter most—before they impact revenue.
Competitive Insights
See What Customers Say About Competitors—and What to Do Next.
Benchmark by rating, sentiment, volume, and topic: Compare performance at both the brand and location level.
Expose gaps others aren’t addressing: Identify where competitors under-deliver—and where you can win.
Tune strategy by region and market: Spot shifts in expectations and performance across regions and verticals.
Move Faster. Make Smarter Decisions. Win.
When every signal is unified, visible in real time, and connected to action, performance improvement compounds quickly
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Align Every Team
Create a single source of truth—from frontline to C-suite—on the same metrics and goals.
Shrink Time-to-Insight
Cut analysis cycles from weeks to seconds by getting answers the moment questions arise.
Act Before It Spreads
Use proactive alerts to catch at-risk locations, emerging trends, and competitive gaps early.
From Trends to Tactics—In One Platform
Feedback signal is captured → Insights highlights the pattern → Ask Anything explains the “why” → Action is assigned → Outcome is tracked → RepScore reflects change.
It’s Not Just Reputation® IQ. It’s the Platform Behind It.
Insights doesn’t end at dashboards and charts. Reputation connects real-time signals to workflows—so patterns become priorities, actions get assigned, and outcomes get tracked.
Get answers in seconds
Ask complex performance questions in plain English and surface root causes, trends, and opportunities—without exports or analysis bottlenecks.
Measure momentum instantly
Track a real-time reputation metric that updates dynamically from feedback signals—so shifts are visible by brand, region, and location.
Turn insight into resolution
When a negative trend is spotted, automatically create and route a task, escalate if needed, and track the outcome—closing the loop.
Keep teams aligned daily momentum over time
Centralized alerts ensure sentiment changes and emerging issues never go unnoticed—so the right teams can respond fast and stay coordinated.
Use Cases by Persona
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CX Leader
Know where sentiment drops—and fix it faster.
Regional Manager
Spot underperforming locations without waiting for a report.
Digital Marketer
Benchmark campaign impact against customer feedback trends.
CMO / Exec Leader
Turn voice-of-customer trends into boardroom-ready strategy narratives.
Make Insight the Fastest Part of Your Workflow
Reputation Insights transforms passive data into proactive direction—this is where feedback becomes strategy, instantly.
Insights FAQs
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Dashboards collect data; Insights turns raw, real-time feedback into strategic action—so you can ask your data questions, not just view charts.
BI tools require heavy setup and experts; Insights is reputation-specific, AI-powered, and built to act—directly connected to workflows like Actions.
Journey Insight maps feedback signals across the lifecycle so you can see where sentiment drops and prioritize the highest-impact fixes.
Yes—Competitive Insights benchmarks brand and location performance on rating, sentiment, volume, and topics to reveal gaps and opportunities.
Insights connects directly to Actions—when a negative trend appears, it can assign a task, create a ticket, and track outcomes in the dashboard.
Yes—Multi-Level Insights and Custom Dashboards tailor views to each stakeholder, from Ops to CX to the C-suite.