Introduces Unified Customer Experience Solution

November 30, 2017

REDWOOD CITY, Calif. – November 30,, the leading Online Reputation Management (ORM) platform, today launched Surveys: the industry’s first comprehensive customer experience solution that captures customer insights from web and SMS surveys, online reviews, and social media channels, all on a single platform.

The Surveys solution, integrated with the company’s Reviews and Social Media blades, gives enterprise operations teams rich data to improve customer experience, and provides marketing teams with tools for streaming surveys and reviews on location web pages to support local branding, improve search rankings, boost conversions and drive revenue growth.

Companies can easily design and deploy sophisticated, true-to-brand surveys in far less time than other enterprise-class solutions. Sophisticated analytics, semantic analysis of unstructured text, and ticketing workflow help companies identify and resolve customer issues quickly.

“By integrating Surveys into our Online Reputation Management platform, we solve a major challenge for companies through a unified solution,” said’s Pascal Bensoussan, chief product officer. “ Surveys provides the only complete voice of the customer solution that integrates surveys, online reviews and social media feedback into a single platform.”

Taking an omnichannel approach to customer feedback is considered a major advance by clients, with significant implications for operating performance.

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About, Inc., based in Silicon Valley, pioneered Online Reputation Management (ORM) technology for the enterprise market in 2006. With its SaaS platform, businesses across the Americas, Europe and Asia Pacific gain actionable insights that help them make operational improvements, improve online reputation and accelerate revenue. technology has managed tens of millions of consumer reviews and interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals. is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft. To learn more, visit

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