Restaurants & Hospitality

Win the Table Before They Arrive

Turn real-time guest feedback into the five-star advantage you need to beat the local competition every time.

Win Guests Before They Arrive

Example of ratings and reviews in the Reputation platform

Own Local Search Results: Keep menus, hours, and location info accurate across every platform to improve visibility and SEO, and drive more foot traffic.

Boost Ratings and Reviews: Encourage feedback at key moments and turn satisfied guests into 5-star advocates.

Stand Out in AI Overviews: Optimize how your brand appears in tools like Gemini and ChatGPT with accurate, consistent information.

Deliver Better Experiences, Faster

Example of rating guest experience in Reputation platform

Track Guest Sentiment: Monitor reviews, surveys, and social feedback to identify what’s working—and what needs attention.

Spot Issues Early: Uncover trends like slow service or order accuracy before they affect loyalty or reviews.

Benchmark by Location: See how each store performs against competitors and your top locations across key categories.

Engage at Every Step

Example of insights in Reputation platform

Respond with Confidence: Generate timely, on-brand responses to reviews across every location with built-in automation.

Unify Guest Messaging: Chat with customers across platforms like Facebook, Google, and SMS—all from one inbox.

Send Timely Surveys: Capture feedback after visits, reservations, or delivery to improve each experience.

Track Service Metrics: Monitor response rate, resolution time, and feedback volume to improve team performance.

Optimize Across Every Location

Example of restaurant customer journey in Reputation platform

Leverage Reputation Score: Get a holistic score for all your locations and gain insights into which areas each location needs to improve.

Visualize Performance Trends: Use dashboards and filters to drill into location-level, category, and stage-level sentiment.

Empower Every Team: Give store managers and regional leaders the insights they need to take action with confidence.

Get a Personalized Demo

A Centralized Platform to Manage and Grow Your Business

Effortlessly manage your online reputation and customer communication from one location.

Get a Demo

Please submit the form below to schedule a custom demo.