FordDirect Dealers Who Use Reputation Sell More
Improve online visibility and engagement, increase sales and service leads, and drive higher customer satisfaction.
Empower the Customer Journey with Reputation
As your FordDirect partner, Reputation offers a tiered suite of packages designed to maximize every customer interaction. Whether you select Essentials+ or a comprehensive management plan, we provide the specific tools needed to increase review volume, master customer engagement, and boost your social media presence—all tracked through optimized, real-time reporting.
Success in the Real World
+259 Reputation Score points increase using Reputation’s services
A FordDirect dealer using Reputation’s services increased their Reputation Score* 259 points.
A 150 point increase in Reputation score equals a 10% increase in sales volume on average.
* Reputation Score is a comprehensive metric measuring a dealership’s online reputation similar to a credit score.
Which Package is Right for Your Dealership?
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Managed Google
Have experts optimize multiple Google Business Profiles and augment review volume to drive traffic and leads for your dealership. Includes:
- Daily data audits
- Managed postings, Q&A, FAQs and photos
- Keyword strategy for attributes, categories and services
- Ability for customers to convert their completed surveys to GBP reviews with one click
RLSM Platform Only
Use the Reputation, Listings and Social Management platform to influence the online customer journey before buyers step foot in your dealership. Includes:
- Dashboards and performance reports
- Receive alerts when customers leave reviews
- Request reviews and send surveys via text message
- Knowledge center for quick answers and best practices
RLSM Reputation Essentials
Enjoy everything in Platform plus:
- Customized management reporting
- View your competitor’s online reputation
- Stream reviews to your website in real time
- Managed review response of third party review sites
RLSM Reputation Essentials +
Take advantage of everything in Reputation Essentials and add:
- Dual Dealers will be only routed to one chosen brand
- Respond to all customer messages across all platforms in one consolidated inbox
Hear What Other Dealers Have to Say!
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"Great communication, easy check out process … great team. Keep up the good work!”
"We get constant feedback which allows us to make changes that help us get better scores."
"I like the responses given to our customers when they leave a comment or concern."