
10 Data Trends That Matter For Hospitality
Discover the hospitality trends that matter to your company revealed by our data science team.
Show up at the top of search every time.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
See how you stack up against your competitors with our insights.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Use feedback to deliver a high-quality experience for your residents.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Connect all business-critical systems with our 500+ integration partners.
Turn heads and build brand equity with our industry-leading platform.
Hospitality
From increasing guest satisfaction to driving higher bookings, to improving your brand’s online presence, Reputation gives hospitality operators the tools to find out what matters most to their guests—and take action.
Reputation is the preferred partner of leading large operators as well as independent businesses. There is a significant and growing digital disparity between operators that effectively manage their customer experience and those that have not yet implemented centralized reputation management programs.
Ensure all your location listings are complete and accurate across Google, Facebook, Tripadvisor and all industry-specific sites, so you rank higher than the competition in “near me” searches, getting customers through the door.
Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback…In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score…to 4 out of 5 reflecting the hard work undertaken in this area.
Phil Urban
CEO, Mitchells & Butlers
Discover the hospitality trends that matter to your company revealed by our data science team.
As communities enforce more precautions and social distancing, your business and locations must take steps to adapt. Use this checklist to make sure you’re taking the necessary steps to inform customers and local communities about how you’re addressing the crisis.
When surveys are not structured properly, your customers will abandon them and you’ll miss out on the valuable intel you need to make improvements. To increase your completion rates, read our six best practices for building effective surveys.
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