Reputation’s got a brand new look and feel! See how feedback helps fuel business progress. Contact us to learn more.

Products
- Business Listings
  
  Show up at the top of search every time.
  
  Reviews & Review Booster
  
  Track, manage and respond to reviews in one place.
  
  Surveys
  
  Build and send surveys on the sites you care about.
  
  Social Suite
  
  Listen, like and respond to posts in one central location.
  
  Location Pages
  
  Get found and convert more customers at all your locations.
  
  Insights & Actions
  
  Understand sentiment, analyze feedback and take action with text analytics.
  
  Competitive Reporting
  
  See how you stack up against your competitors with our insights.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Solutions
- Automotive
  
  Increase leads, visibility and new customers for dealerships, groups and OEM brands.
  
  Property Management
  
  Increase resident satisfaction and drive occupancy rates across all properties.
  
  Healthcare
  
  Ensure exceptional patient experience across all locations.
  
  Hospitality
  
  Improve guest satisfaction and your brand's online presence.
  
  Retail
  
  Attract, convert and retain customers across all store locations.
  
  Senior Living
  
  Use feedback to deliver a high-quality experience for your residents.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Resources
Why Reputation
- The Platform
  
  Get results without managing multiple solutions.
  
  Data & Insights
  
  Streamline feedback, understand the data and take action to improve.
  
  Integrations
  
  Connect all business-critical systems with our 500+ integration partners.
  
  Bragging Rights
  
  Turn heads and build brand equity with our industry-leading platform.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO

Hospitality

The Platform that Manages All Customer Interactions: from Hotels to Restaurants and More

From increasing guest satisfaction to driving higher bookings, to improving your brand’s online presence, Reputation gives hospitality operators the tools to find out what matters most to their guests—and take action.

The Reputation Difference

Reputation is the preferred partner of leading large operators as well as independent businesses. There is a significant and growing digital disparity between operators that effectively manage their customer experience and those that have not yet implemented centralized reputation management programs.

- Those who’ve pivoted to respond quickly and effectively see higher levels of guest satisfaction and increased revenue.
- Those who lack a strong digital presence are at risk of experiencing lower traffic and bookings.
- More than 80 percent of consumers consider ratings and reviews to be “very” or “quite” important when looking for information about a restaurant.

Why Hospitality Operators Choose Reputation

Get Noticed by Prospective Guests

Ensure all your location listings are complete and accurate across Google, Facebook, Tripadvisor and all industry-specific sites, so you rank higher than the competition in “near me” searches, getting customers through the door.

Increase Guest Satisfaction

Increase guest satisfaction by monitoring online reviews and social posts on one simple dashboard. Automatically send out review requests by email and text to your guests to build volume and star ratings, and enable customers to post photos and reviews that accurately reflect your services.

Engage with Local Communities

Share locally relevant content, news, promotions and advertisements on social media to attract more visitors or guests and drive revenue. Engage and connect with local patrons online, and join in the conversation about your brand and individual locations.

Rank Higher and Increase Revenue

The Reputation Score directly correlates with increased revenue. Know where you stand against your competitors with our prescriptive, actionable insights that bring together all solicited and unsolicited data points.

Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback…In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score…to 4 out of 5 reflecting the hard work undertaken in this area.

Phil Urban

CEO, Mitchells & Butlers

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your business's online reputation—and that of your competition.

Explore More

10 Data Trends That Matter For Hospitality

Discover the hospitality trends that matter to your company revealed by our data science team.

Business Continuity Checklist: Best Practices for Adapting to COVID-19 Precautions

As communities enforce more precautions and social distancing, your business and locations must take steps to adapt. Use this checklist to make sure you’re taking the necessary steps to inform customers and local communities about how you’re addressing the crisis.

How to Build Customer Surveys That Yield Actionable Feedback

When surveys are not structured properly, your customers will abandon them and you’ll miss out on the valuable intel you need to make improvements. To increase your completion rates, read our six best practices for building effective surveys.

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