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Increase visibility, guarantee accuracy, and achieve higher conversion.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
Win sales and loyalty to your business via popular messaging services.
The best help desk ticketing software for any size business.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Connect all business-critical systems with our 500+ integration partners.
We’re pretty excited about the company we keep! We'd be nowhere without our customers.
Grow your brand’s online presence, increase guest satisfaction, and improve digital communication while providing an unforgettable experience.
Reputation gives Hospitality brands the solutions to turn feedback into action.
restaurant locations managed globally.
of US diners are influenced by online reviews.
of the largest UK pub operators use Reputation.
Outrank your competition in local search and win guests with accurate location listings, great reviews, and high star ratings.
Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback. We have increased the feedback score…to 4 out of 5 reflecting the hard work undertaken in this area.
Phil Urban,
CEO,
Mitchells & Butlers
Send automated surveys to dig deep into customer feedback and boost your review volume and ratings.
At first we were just focused on customer reviews and surveys – but when we looked at all of the other things Reputation’s platform could do, I started to see a use for every part of it for our business to get that competitive advantage.
Chris Smith,
Roadchef
Leverage Reputation Score (the equivalent of a credit score for your reputation) that goes beyond ratings and reviews to understand where your restaurant business shines and where you need to improve (and compare against the competition).
The higher the Reputation Score, the higher our like-for-like sales performance.
Simon Gaske,
Director of Sales & CX,
Stonegate Group
With our centralized, simplified (and insightful) dashboard, look into how your business is performing. From listings engagement to social promotion with customers to your overall business reputation with Rep Score – it’s all here in one spot.
I like that Reputation is set up to give me real-time sentiment. The platform provides a suite of options, giving us genuine integrity in the feedback as to whether what we’re doing is working or not.
Myles Doran,
Former Commercial Director,
Revolution Bars Group,
PLC
Outrank your competition in local search and win guests with accurate location listings, great reviews, and high star ratings.
Our focus on online interactions with guests continues. We introduced Reputation in 2017 and through this tool we now respond to 93 percent of all online feedback. We have increased the feedback score…to 4 out of 5 reflecting the hard work undertaken in this area.
Phil Urban,
CEO,
Mitchells & Butlers
Send automated surveys to dig deep into customer feedback and boost your review volume and ratings.
At first we were just focused on customer reviews and surveys – but when we looked at all of the other things Reputation’s platform could do, I started to see a use for every part of it for our business to get that competitive advantage.
Chris Smith,
Roadchef
Leverage Reputation Score (the equivalent of a credit score for your reputation) that goes beyond ratings and reviews to understand where your restaurant business shines and where you need to improve (and compare against the competition).
The higher the Reputation Score, the higher our like-for-like sales performance.
Simon Gaske,
Director of Sales & CX,
Stonegate Group
Meaningfully connect with your guests by identifying online trends and patterns in their social behavior.
With our centralized, simplified (and insightful) dashboard, look into how your business is performing. From listings engagement to social promotion with customers to your overall business reputation with Rep Score – it’s all here in one spot.
I like that Reputation is set up to give me real-time sentiment. The platform provides a suite of options, giving us genuine integrity in the feedback as to whether what we’re doing is working or not.
Myles Doran,
Former Commercial Director,
Revolution Bars Group,
PLC
Effortlessly manage your online reputation and customer communication from one location.
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
Over the past decade, online
Discover the hospitality trends that matter to your company revealed by our data science team.
Discover how restaurant, pub & bar brands can cultivate a top-notch online experience and digital reputation to attract and retain customers.
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