Articles

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

No items found.

How Apple Is Improving Apple Maps

Apple Maps is closing the gap with Google Maps. Discover new features like 15-stop multi-stop navigation, expanded global coverage, and deeper CarPlay integration.

apple-maps-improvement

healthcare

Why Healthcare Needs to Focus on the Patient Experience

Patients are returning for routine care. Learn why focusing on the patient experience and leveraging consumer feedback is critical for healthcare growth in 2026.

healthcare-patient-experience

No items found.

4 Ways Customer Surveys Enhance Review Data

Reviews only tell half the story. Learn 4 ways customer surveys enhance review data to create a 360-degree CX view, turn feedback into action, and improve ROI.

customer-survey-data-cx

No items found.

Social Selling Guide: How to Get Started

Learn how to turn social media interactions into high-value leads. This guide covers social selling best practices, customer service tips, and buyer cycle tactics.

social-selling-guide

No items found.

Introducing Location Pages by Reputation

Manage thousands of local pages with ease. Use Reputation Location Pages to deploy SEO-friendly landing pages that stream reviews and drive local conversions.

location-pages-product

retail

How Product Shortages Affect Retailers’ Reputations

43% of baby formula was out of stock in 2022. Learn how retailers manage reputation through transparency, GBP updates, and empathetic review management in a crisis.

retail-reputation-shortage

No items found.

How Google Improved Search To Be More Immersive and Relevant

Google Maps is going immersive. Learn how computer vision and AR are changing the Feedback Economy and why your business storefront must be "camera-ready" 24/7.

google-search-improved

No items found.

Introducing Actions by Reputation

Boost CX and speed with Reputation Actions. This automated solution centralizes ticket management to ensure every customer concern is tracked and resolved.

actions-product

No items found.

Why Local Listings Matter for SEO

65% of Google searches result in zero clicks to a website. Learn why Google Business Profiles are more critical for local SEO than your actual domain in 2026.

local-business-listings-seo

healthcare

How Google Influences the Search for Healthcare

Google is now a healthcare company. Learn about direct appointment booking from search, insurance filters, and why GBP is the #1 review site for patients.

google-healthcare-search

automotive

How to Create SMART Social Media Goals

Move beyond vanity metrics. Use the SMART framework to drive vehicle reservations and increase appointment scheduling by 10% through tracked social campaigns.

social-media-goals

automotive

Elements of a Great Social Media Post

Craft high-engagement social posts using UGC, product tags, and CTAs. See examples from GoPro, Levi’s, and The North Face to stop the scroll and drive sales.

social-media-post-elements