Reputation Reports and Research
An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.
Introducing the 2021 Healthcare Reputation Report
We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.
2020 Automotive ReputationReport Update is Live!
2020 Automotive ReputationReport Update is Live!
Reputation Reports and Research
An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.
2020 Automotive ReputationReport Update is Live!
Topics
Industries
5 Ways Retailers Can Leverage Social Listening to Improve CX
Want to know how your brand’s products resonate with your customers? Get straight to the source by setting up social listening monitors.
Why Healthcare Needs to Focus on the Employee Experience
As we enter the recovery phase of the Covid-19 pandemic, the healthcare industry needs to focus on its employee experience to succeed.
5 Ways to Improve the Member Experience
Payers need to improve the member experience or risk falling behind with the competition. Take a look at these tips to get ahead.
Social Selling Guide: How to Get Started
In this guide, we’ll share all the strategies your sales representatives need to know in order to master social selling and win new prospects.
Under The Microscope: Patient Experience in Private Healthcare
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
Four Customer Experience Trends to Look out for in 2022
Is your business’s customer experience keeping up with the massive shift to digital? Take a look at our 2022 trends to learn how to react and adapt.
Editor’s Picks
What’s Trending?
In today’s world there’s no shortage of feedback. Here we turn billions of data points into actionable insights to uncover the trends shaping industries.
Reputation Matters: 5 Factors Driving Shoppers Into Stores this Holiday Season
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
10 Data Trends That Matter For Hospitality
Discover the hospitality trends that matter to your company revealed by our data science team.
Stay up to date with the Latest From Reputation
The Impact of COVID-19 on Google My Business Listings
Although Covid-19 has rocked GMB listings for organizations across industries, we’re seeing signs of a gradual turnaround.
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