Reputation Reports and Research

An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.

Introducing the 2021 Healthcare Reputation Report

We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.

RXM Guide: What is Reputation Experience Management?

2020 Automotive ReputationReport Update is Live!

Reputation Reports and Research

An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.

2020 Automotive ReputationReport Update is Live!

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The 5 Must-Haves for Successful Reputation Experience Management

Companies face the challenge of offering customers and prospects the best possible experience at every point of contact, which is why Reputation Experience Management (RXM) is so important. Check out this guide for the five must-haves for implementing a successful Reputation Experience Management strategy.

Why Healthcare Reviews Matter More Than Ever

The healthcare industry faces a major digital reckoning when it comes to the patient experience. Today, half of all Millennials rely on Google to find reviews of healthcare providers — but a surprising 50% of healthcare facilities and 65% of physicians had zero reviews in 2020.

What Does it Take to be a Top Property Manager?

How can property management firms succeed in 2021 and beyond? To find out, Reputation reviewed renters’ opinions of more than 80,0000 multifamily residential properties across

Kundenzufriedenheit deutscher Versicherungsunternehmen anhand von Online-Bewertungen: Eine Datenanalyse

Sehen Sie in der Datenanalyse von über 31.000 Standorten, wie Online-Kundenbewertungen die Kundenzufriedenheit in der deutschen Versicherungsbranche beeinflussen, inkl. Tipps.

Autohaus Epple setzt die Kundenorientierung an erster Stelle

Bereits im Jahr 2018 war es der Auto Epple – Erich Epple GmbH bewusst, wie wichtig Kundenbewertungen für den Erfolg eines Autohauses sind. Da die

Thriving in the Face of Change: 5 Consumer Experience and Marketing Trends for Healthcare

What’s next for healthcare in a post-pandemic world? Our new whitepaper examines some of the ways healthcare providers are rethinking their strategic priorities and adopting rapid digital transformation.

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What’s Trending?

In today’s world there’s no shortage of feedback. Here we turn billions of data points into actionable insights to uncover the trends shaping industries.