Reputation Reports and Research

An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.

Introducing the 2021 Healthcare Reputation Report

We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.

RXM Guide: What is Reputation Experience Management?

2020 Automotive ReputationReport Update is Live!

Reputation Reports and Research

An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.

2020 Automotive ReputationReport Update is Live!

Explore by Topic

Topics

Industries

5 Customer Experience Tips for Retailers During The Holidays

The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.

How to Become a Top Automotive Dealer

Looking to boost your dealership’s reputation? We share five strategies from leaders in the field that will enable you to become a top auto dealer.

The 5 Must-Haves for Successful Reputation Experience Management

Companies face the challenge of offering customers and prospects the best possible experience at every point of contact, which is why Reputation Experience Management (RXM) is so important. Check out this guide for the five must-haves for implementing a successful Reputation Experience Management strategy.

Why Healthcare Reviews Matter More Than Ever

The healthcare industry faces a major digital reckoning when it comes to the patient experience. Today, half of all Millennials rely on Google to find reviews of healthcare providers — but a surprising 50% of healthcare facilities and 65% of physicians had zero reviews in 2020.

Editor’s Picks

What’s Trending?

In today’s world there’s no shortage of feedback. Here we turn billions of data points into actionable insights to uncover the trends shaping industries.