Reputation Reports and Research

An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.

Introducing the 2021 Healthcare Reputation Report

We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.

RXM Guide: What is Reputation Experience Management?

2020 Automotive ReputationReport Update is Live!

Best Practices for Responding to Patient Reviews

2020 Automotive ReputationReport Update is Live!

Reputation Reports and Research

An in-depth look at the data trends and best practices driving higher revenue and a better customer experience across industries.

2020 Automotive ReputationReport Update is Live!

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Under The Microscope: Patient Experience in Private Healthcare

We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.

Four Customer Experience Trends to Look out for in 2022

Is your business’s customer experience keeping up with the massive shift to digital? Take a look at our 2022 trends to learn how to react and adapt.

Customer Experience Surveys Guide: How to Get Started

Customer experience surveys are the best way to gauge how consumers are feeling about your brand. In this guide, we’ll break down how to get started.

How Retailers Can Improve Their Online Reputations

Our 2021 Retail Reputation Report is live. We uncovered where retailers are excelling and where there’s room for improvement. Check out our findings.

The Ultimate Guide to Customer Review Management

Online customer reviews are more important than ever. This guide will help you learn how to handle different types of reviews on various platforms.

5 Customer Experience Tips for Retailers During The Holidays

The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.

Editor’s Picks

What’s Trending?

In today’s world there’s no shortage of feedback. Here we turn billions of data points into actionable insights to uncover the trends shaping industries.