Reputation adds leadership in competitive intelligence only six months after launch
SAN RAMON, CALIF. – October 6, 2022 – Reputation, the global leader in reputation experience management, has announced its accolades from the G2 Fall Awards. Reputation is now a leader across eleven G2 categories, including:
- Competitive Intelligence
- Experience Management
- Social Media
- Online Reputation Management
This marks the first time that Reputation has led across eleven product categories, with Competitive Intelligence being the newest category. Additionally, Reputation moved up from from #4 to #3 in the Experience Management category. The platform also received the following accolades:
- Best Relationship – MidMarket Social Media Monitoring
- Best Usability – Enterprise Social Customer Service
- Best Usability – Enterprise Social Media Suites
- Best Usability – MidMarket Social Media Monitoring
- Best Usability – MidMarket Social Media Analytics
“We are thrilled to be recognized as leaders by G2 across eleven categories, and are especially proud to be named leaders in Competitive Intelligence shortly after launching our product. This underscores the critical need the Reputation platform addresses in the marketplace, which is to leverage insights from customer feedback in order to create experiences that have an impact throughout the customer journey, from acquisition to loyalty,” said Joe Fuca, Reputation’s Chief Executive Officer.
The latest G2 Awards come as Reputation continues on in its next stage of growth. Notably, Reputation’s leadership in Competitive Intelligence comes only six months after it launchedCompetitive Intelligence, which enables companies to learn the “why” behind their competition’s online reputation and how to gain an advantage with target customers and market trends.
Reputation has also seen an increase in G2 reviews, adding 182 reviews since summer.
“Eliciting customer feedback and generating insights from it is at the heart of our organization, so we are also proud of the increase in reviews of our platform. Everything we do at Reputation is motivated by helping our customers grow their businesses, and we look forward to continuing to innovate in order to meet their needs,” added Fuca.
G2’s quarterly Best Software Lists ranks the world’s best software providers and products based on authentic, timely reviews from real users. Ranked companies have proven their commitment and value based on hundreds, if not thousands, of verified reviews.
Reputation’s technology is utilized by thousands of customers including GM, Greystar, Kaiser Permanente, Sutter Health, and AutoNation. In addition to being ranked by G2, it has been named as a strong performer in the Forrester Wave for Customer Feedback Management platforms and highlighted in the Gartner’s Voice of the Customer Magic Quadrant.
To learn more about Reputation’s award-winning products and solutions, visit reputation.com. Click here to learn more about G2’s methodology.
Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, Reputation turns consumer feedback into fuel to grow businesses around the world. Visit reputation.com to learn more.
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