Turn Followers into Fans
Built on the only platform that manages customer feedback from acquisition to loyalty, Reputation Social Suite helps you turn that feedback into the fuel you need to grow your social community and create engaging customer experiences.
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Reputation has enabled VCA to centrally manage brand and experience guidelines while empowering local independence and identity. The Content Library, in particular, ensures that every hospital location can effectively communicate, engage and inspire clients every day with magnetic social media content.
Features of Reputation’s Social Suite
Improve Sentiment, Experience and Engagement
Social Posting, Scheduling and Responding
Cross-post and respond to comments across major social media platforms.
Integrated scheduling capabilities to automate your social posts.
Built-in approval workflows for your teams.
Customizable Real-Time Alerts & Mentions — Set alerts for mentions and trending keywords to gain real-time updates to manage customer communications and crises.
Real-Time Sentiment Analysis Reports — Analyze customer sentiment minute-by-minute to measure experience and make instantaneous improvements.
Competitive Dashboard Report — Compare mentions, share of voice, spread, and reach against your competitors in order to benchmark your performance.
Customizable Social Posting Analytics Dashboard
Access data across multiple social media platforms.
Identify top-performing content and the best time to post.
Track engagement metrics and follower counts.
Smart Assets Library
Consolidate all approved, branded assets in one centralized place.
Post now, schedule for later or save posts as drafts.
Our hashtag tool offers suggestions to properly tag your posts.
Manage all messages, comments, and inquiries across all locations from one centralized inbox:
- Direct Messages
- Social Media Comments
- SMS Messages
- Google Inquiries