How to become the top choice for local patient care
Patients are turning to AI to find care. Discover the reputation framework Baptist Memorial Health Care used to win visibility and scale to 50,000+ annual reviews.
Imagine a patient asking an AI assistant to find the best hospital nearby — and your organization doesn't appear. Not because of care quality, but because your digital reputation doesn't reflect it,
This session will give you a clear framework for building the kind of online presence that earns visibility in both traditional and AI-driven search — so your organization shows up when and where patients are looking,
Baptist Memorial Health Care is already doing this work. In just two years, the system scaled from 4,000 to more than 50,000 annual reviews, raised its average rating from 4.4 to 4.7 stars and earned Best in Class reputation awards for 400-plus locations. Their experience offers a practical roadmap for health systems ready to take reputation strategy seriously.
Join this conversation to learn what it takes to turn patient feedback into a competitive advantage.
- How Baptist Memorial Health Care built a systemwide reputation strategy that delivered measurable results
- Why reviews and patient sentiment are now critical to visibility in AI-powered search
- How to position your organization as the top choice when patients use conversational AI to find care
- Actionable steps to operationalize feedback collection and strengthen patient trust at scale