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How To Manage Unhappy Employees

Learning how to manage unhappy employees is a necessary component of running a successful workplace. More and more people are becoming unhappy with their work. According to an October 2020 Gallup report, 51% of employees are disengaged in the workplace. The coronavirus pandemic has only elevated that. As NPR reported, April 2021 saw a record-breaking …

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Why B2B Brands Need Reputation Experience Management

It’s time for business-to-business (B2B) companies to embrace reputation experience management. Many consumer-facing businesses such as retailers already know how to build their brands by encouraging customers to review them, responding to customer input, and improving their businesses. They have good reason to do so: according to Deloitte, on average more than 25 percent of …

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Why Messaging Matters to Car Dealerships

Conversational commerce, which includes messaging, is becoming more important for automotive dealerships to build relationships with customers and learn from them. The term refers to people and businesses using chat applications (such as Messenger) or voice assistants (such as Alexa) to manage tasks such as purchasing products or handling customer service requests. With 57 percent …

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