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Lunch & Learn: Business Listings

Welcome to Reputation Lunch N Learn Training!

Each month, Reputation hosts a virtual, live training session focused on one platform solution. Learn about best practices for managing your Reputation program from our experienced trainers through hands-on practice and live Q&A.

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REPUTATION Lunch N Learn Series

Learn How to Measure, Track, and Improve Your Business Listings Performance

Cassie Sneed
Director, Global Customer Marketing

Kasey Kershner
Customer Training Manager

Exercise 1: Optimize Listings Profiles

10 STEPS

1. Let’s make sure our locations’ listings show that we are closed for New Year’s Day. Hover over Listings in the left navigation menu.

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2. Click Profiles.

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3. Select the profile or profiles you wish to edit. The option to bulk update will not show unless 2 or more locations are checked.

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4. Click Edit.

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5. Select Business Hours from the dropdown menu.

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6. Click Add Special Business Hours.

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7. Select the date you wish to change. In this case, it will be January 1, 2023.

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8. Toggle from Open to Close.

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9. Click Update.

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10. Click Update Profiles.

That’s it! You’ve completed this walkthrough.

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Here’s an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2027467/Lunch-N-Learn-Training-Series–Optimize-Listings-Profiles



Next step

Exercise 2: Monitor Listing Accuracy

8 STEPS

1. Now that you have successfully learned how to push data through to your listings, let’s learn how to monitor listing accuracy.

From the Listings tab, click Listing Accuracy.

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2. Filter your data fulfillment category to Published.

This will show your published data points, as opposed to Pending changes or those that are Not Fulfillable.

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3. This is the number of locations being audited on at least one of the sources below.

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4. This is the number of instances that your locations are being audited on the sources designated as “Autosynced” below.

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5. This section of the dashboard shows the number of data points that are monitored on the sources designated as “Autosynced” and the data points that are missing from your profile.

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6. Below the main dashboard, check out each individual source to see which data points are being monitored…

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7. …including the business name, address, phone, website, business hours, category, and description.

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8. There you go! You have successfully navigated this tab to monitor your Listing Accuracy.

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Here’s an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2154592/Lunch-N-Learn-Training-Series–Monitor-Your-Listing-Accuracy



Next step

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