Reputation Subprocessors
Reputation.com, Inc. and its affiliates (including Reputation.com (UK) Limited, Reputation.com Germany GmbH, Reputation (Australia) Pty Limited, and Social Mecca, Inc. dba NUVI) engage third-party data processors (“Subprocessors”) to assist in providing products, services and infrastructure support. Prior to engaging any Subprocessor, Reputation uses commercially reasonable efforts to evaluate a Subprocessor’s data protection practices. Reputation requires Subprocessors to provide, at a minimum, the same level of data protection required of Reputation.com under applicable data protection laws and regulations.
Current Subprocessor List
Subprocessors for the Reputation Platform Hosted in the United States
| Name | Subprocessing Activity | Location | Basis of Adequacy and lawful transfer of data from EU |
|---|---|---|---|
| Google Cloud Services (GCS) | Cloud Data Hosting | United States | Standard Contractual-Clauses ISO 27001, SOC 2 |
| Twillio, Inc. and Sendgrid | Cloud Service Provider – In-App Email and SMS Delivery | United States | Standard Contractual-Clauses SOC 2 |
| File.com (formerly known as Action Verb LLC, BrickFTP Platform) | Secure FTP server for uploading Client Data to Platform | United States | Standard Contractual-Clauses ISO 27001 |
| Reputation.com, Inc. | Parent Corporation to Reputation.com (UK) Limited | United States | Standard Contractual-Clauses SOC 2 Type II |
| OpenAI, LLC | Generative Machine Learning Functionality | United States | Standard Contractual Clauses SOC 2 |
| Pendo | Product Analytics | United States | Standard Contractual Clauses SOC 2 |
Subprocessors for the NUVI Platform Hosted in the United States
| Name | Subprocessing Activity | Location | Basis of Adequacy and lawful transfer of data from EU |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud Data Hosting In-App Email | United States | Standard Contractual Clauses ISO 27001, SOC 2 |
| Twillio, Inc. and Sendgrid | Cloud Service Provider – In-App SMS Delivery | United States | Standard Contractual-Clauses SOC 2 |
Subprocessors for the Reputation Platform Hosted in the European Union (Germany)
Important Note: All personal data processed by Reputation via its Platform Hosted within the European Union (Germany) remains at all times within the European Economic Area or the United Kingdom, except if noted differently below.
| Name | Subprocessing Activity | Location |
|---|---|---|
| Google Cloud Services (GCS) | Cloud Data Hosting | (EU) Germany, Frankfurt, with the disaster recovery servers located in Belgium |
| Mailjet Note, not applicable to all customers. Please reach out to your Reputation representative if you’re unsure if this subprocessor applies to you. | Cloud Service Provider – In-App Email Delivery | (EU) Germany |
| Twilio, Inc. and Sendgrid Note, not applicable to all customers. Please reach out to your Reputation representative if you’re unsure if this subprocessor applies to you | Cloud Service Provider – In-App Email and SMS Delivery | United States |
| File.com (formerly known as Action Verb LLC, BrickFTP Platform) | File.com (formerly known as Action Verb LLC, BrickFTP Platform) | (EU) Germany |
| Reputation.com Germany GmbH | Provides sales, technical and customer support for Reputation.com (UK) Limited and its customers in the EEA | (EU) Germany |
| MessageBird | Cloud Service Provider- In-App Email and SMS Delivery | (EU) Netherlands |
| OpenAI, LLC | Generative Machine Learning Functionality | United States |
| Pendo | Product Analytics | United States |
Changes to Subprocessor List
Our business needs may change from time to time which may require us to modify our use of Subprocessors. For example, we may deprecate a Subprocessor to consolidate and minimize our use of Subprocessors. Similarly, we may add a Subprocessor if we believe that doing so will enhance our ability to deliver our Services. Reputation will provide notice of new or changes in Subprocessor via this webpage. All inquiries about or objections to any Subprocessor may be made in writing by sending an email to privacy@reputation.com. To ensure that you receive prompt notice of any changes to Subprocessors, please email your company name, name, title and email address to us at privacy@reputation.com and we will provide you with notice of any changes.