Reputation’s Data Science team analysed the customer experience trends shown in online reviews, Google Business listings, and online consumer sentiment for over 1,690 high street opticians across the UK.

UK Optician ‘Quick Take’ Report 2023-24 offers analysis and tips to help opticians brands to respond to customer experience trends and ultimately deliver higher standards of customer service and care to drive revenue growth.

Download the report now to discover:

• Trends within online reviews during July 2022 – July 2023.
• What matters most to customers of opticians when looking for eyecare providers.
• How optician brands are responding to online reviews.
• Which optician brands are leading the way when it comes to managing their digital estates.