2024-25 Property Management Trends Report
Ready to discover how the industry has evolved over the last year? Learn what top-tier firms are doing to outperform the competition.
Explore the Data
Reputation has measured, analyzed, and evaluated the top 25 residential property management firms in the country using our proprietary, AI-powered Reputation Score.
This annual trends report details how the topmost-tier of these property management firms are driving results like:
Positive Review Sentiment
Average Star Rating
Higher Rep Score than the Industry Average
What We Analyzed:
- 336,000 renter reviews
- 11,300 multifamily residential properties
- 25 largest U.S. property management firms
What You Will Learn:
- The key factors that drive a positive renter rating.
- Where the industry excels and where and how firms could improve.
- How residential property management firms are leveraging their reputations to improve their bottom lines.
In the intricate ecosystem of our business, Rep Score shines as a beacon, encapsulating all of our digital efforts in one holistic metric. We have integrated it into our business intelligence tool, making it a prominent feature on our daily dashboards, alongside key figures like net operating income, occupancy, and exposure. It’s not just a number; it’s a crucial part of our daily operations at Thrive, influencing decisions from the ground up.”
Paul Edgeman, SVP of Marketing, Thrive Communities