Reputation’s got a brand new look and feel! See how feedback helps fuel business progress. Contact us to learn more.

Products
- Business Listings
  
  Show up at the top of search every time.
  
  Reviews & Review Booster
  
  Track, manage and respond to reviews in one place.
  
  Surveys
  
  Build and send surveys on the sites you care about.
  
  Social Suite
  
  Listen, like and respond to posts in one central location.
  
  Location Pages
  
  Get found and convert more customers at all your locations.
  
  Insights & Actions
  
  Understand sentiment, analyze feedback and take action with text analytics.
  
  Competitive Reporting
  
  See how you stack up against your competitors with our insights.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Solutions
- Automotive
  
  Increase leads, visibility and new customers for dealerships, groups and OEM brands.
  
  Property Management
  
  Increase resident satisfaction and drive occupancy rates across all properties.
  
  Healthcare
  
  Ensure exceptional patient experience across all locations.
  
  Hospitality
  
  Improve guest satisfaction and your brand's online presence.
  
  Retail
  
  Attract, convert and retain customers across all store locations.
  
  Senior Living
  
  Use feedback to deliver a high-quality experience for your residents.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO
Resources
Why Reputation
- The Platform
  
  Get results without managing multiple solutions.
  
  Data & Insights
  
  Streamline feedback, understand the data and take action to improve.
  
  Integrations
  
  Connect all business-critical systems with our 500+ integration partners.
  
  Bragging Rights
  
  Turn heads and build brand equity with our industry-leading platform.
  
  Get the tools you need to turn every interaction into a competitive advantage.
  
  GET A DEMO

Senior Living

Bring in New Residents and Improve Experience in Senior Living Communities

Set your senior living community apart, and provide families the comfort in knowing that they’re making the right decision. Improve online visibility and engagement with the Reputation platform. And bring together all of that feedback—from surveys, to reviews, social and more—to deliver an exceptional living experience for your residents.

Why Senior Living Communities Choose Reputation

Search Optimization Drives Selection

Make it easy for seniors and their families to find your brand online. Accurate and complete business listings on Google and a strong digital presence help communities rank higher—and stand out—in search. A high volume of recent, positive reviews on sites where people seek care help them find and choose your communities and services over others.

Reviews Are Critical

The more ratings and reviews, the higher you will rank in online search. A high volume of positive, recent reviews help families make informed decisions and feel confident they’ve chosen the right community with great resident experience. Collect online ratings and reviews from residents, family members, caregivers, donors, volunteers and staff.

Build Trust with Site Visitors

Stream customer reviews and feedback to your website to build trust and confidence with site visitors, and help them find the input they need to make an informed decision.

Engage with Audiences

Monitor sentiment across major review sites, including Google, Facebook and industry-specific sites. Respond to inquiries, provide important insights and details, and answer questions from prospects using Reputation’s Social Suite.

Analyze Feedback and Gain Insights to Improve the Resident Experience

Use surveys to gather candid feedback from clients to improve staff training, streamline administration and facilities management, and deliver an exceptional living experience to your residents. Reputation Score is a valuable metric our clients use to benchmark success and drive improvements where needed. Identify strengths and weaknesses across key indicators for senior living. And gain actionable insights that provide recommendations for ongoing improvement.

We want our community to trust skilled nursing facilities and feel comfortable coming to us. It’s about shifting the narrative for what’s in the news now, to letting our employees do the talking for all the awesome things they do on a daily basis.

Kerstin Young
National Director of Customer Experience

Reach out to learn more about Reputation and to get a deep-dive diagnostics review of your brand reputation—and that of your competition.

Explore More

5 Considerations for Requesting Reviews for Your Senior Living Community

Selecting senior care is an emotionally charged, complex decision. Unfortunately, in-person visits and tours are difficult with today’s Covid-19 social distancing restrictions, so, prospective residents and their families must rely primarily on information they find online to make their decision.

3 Ways to Use Digital Tools for Senior Living Facilities Right Now

Senior living facilities have changed dramatically and permanently. The fundamental need to find assisted living for loved ones is as strong as ever:

Effective Online Reputation Management for Senior Living Facilities

With demand for senior living facilities and communities has been increasing steadily over the past five years, we explore the steps senior living facilities should take to optimize their online presence.

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