In today’s “feedback economy,” the experiences people have with your brand throughout the entire customer journey—online and onsite—have a direct impact on future revenue.
Watch this on-demand webinar from Google Cloud and Reputation.com to learn actionable insights from real-world examples.
Join industry expert Michael Tarter, Director, Retail Strategy at Reputation.com, for a conversation with Dave Schneider, Chief Marketing Officer at Red Wing Shoes, on why reputation and experience management is critically important to retailers.
Michael and Dave’s discussion will cover topics important to retailers today, including:
- How to listen to feedback from customers and employees and take action on their insights
- The impact that online reputation has on customer acquisition and retention
- How to win in the feedback economy