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You can view this webinar on-demand and in-full in the player below. Alternatively, click here to watch it via’s YouTube channel.

Throughout this webinar, UK’s Phil Capper (Enterprise Sales Manager) offers fascinating insights about online reputation management (ORM) for the UK’s hospitality sector.

Phil covers a range of topics relating to ORM for the hospitality sector, including:

  • The future of ORM and how it is evolving;
  • What makes up a reputation score and why you need to know it;
  • Reputation Score vs Net Promoter Score (NPS)

Indeed, this webinar is a must-watch for anyone concerned about how their hospitality business is perceived online.