Interview Series: EVP and Chief Customer Officer, Jason Grier on Succeeding in the Feedback Economy

The New Customer Journey

Hear Jason’s take on the new customer journey, and what you can do to attract, convert and retain business at every customer touchpoint.

Data in the Wild

Jason explains how companies can harness unstructured data from reviews and social commentary to transform CX.

The Value Gap

Are you leaving money on the table when it comes to reputation management? Learn how helps you eliminate the value gap.

Reputation Score vs. NPS

Reputation is the next evolution of Net Promoter Score. Hear Jason explain why — and how you can use it to gain actionable insights to drive business and revenue.

Topic: Through Leadership
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