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          • Solutions Overview

            Reputation.com’s market-leading solutions help you manage every customer touchpoint. Be found, chosen and endorsed, and use customer feedback to continually improve CX.
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        • Online Reviews
          • Online Reviews

            Enlist customer advocates to help improve rankings and ratings for your locations, and easily track and respond to reviews.
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        • Business Listings
          • Business Listings

            Outrank competitors and drive more business from local search — and start off your customers’ experience the right way.
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            Centralize, Update and Share Accurate Location Data in Real Time.
            Overview Find a Doctor Store Locator
            • Overview
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            Collect meaningful feedback and uncover new ways to improve service quality.
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          • Social Suite

            Manage all your social media activities with ease and efficiency, across all your locations, from a single platform.
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            Centralize ticket management from all channels. Automate workflows with role-based dashboards your team can access anywhere — at their desk or on the go.
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          for Google
          • Managed Services for Google

            Our Managed Services for Google offering keeps you visible in Google’s universe.
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        • Review Booster
          • Review Booster

            Use your reviews to make your website, Google My Business listings, and Google Ads convert more and stand out.
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        • Google My Business Views and Clicks: A Rebound during COVID-19

          As we approach the second half of 2020, our clients continue to ask a compelling question: “How has the COVID-19 pandemic affected my online reputation, particularly the performance of my Google My Business (GMB) listing?”

          Learn More
          Transform
  • Industries
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        • Industries Overview
          • Industries

            Leading organizations in 77 industries trust Reputation.com to help them get found, be chosen and improve CX.
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            Attract, acquire and retain more patients with higher ratings and better patient reviews, and by ensuring exceptional patient experience across all of your locations.
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            Dealerships using Reputation.com sell, on average, 2.4 more vehicles per month.
            Overview OEMS Dealer Groups Dealerships
            • Overview
            • OEMs
            • Dealer Groups
            • Dealerships
        • Retail
          • Retail

            Retailers with a high Reputation Score experience 3.9% higher sales growth than others.
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        • Property Management
          • Property Management

            Fill units faster — and keep them filled — with integrated online reputation and CX management.
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        • Hospitality
          • Hospitality

            Service and Reputation Can Make or Break Your Business.
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        • Financial Services
          • Financial Services

            Increase conversion when customers are in critical decision-making mode.
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        • Senior Living
          • Senior Living

            Set your senior living community apart and provide families peace of mind that they’re making the right decision.
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        • Google My Business Views and Clicks: A Rebound during COVID-19

          As we approach the second half of 2020, our clients continue to ask a compelling question: “How has the COVID-19 pandemic affected my online reputation, particularly the performance of my Google My Business (GMB) listing?”

          Learn More
          Transform
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            Revolutionize your ORM and CX strategy with seamless integrations to hundreds of search, directory, review and social sites — and the business-critical systems you use every day.
            Overview Partner Programs Integration Partners Consulting Partners
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        • “We highly recommend partnering with Reputation.com. If your practice involves reputation management and on-line customer experience insights, there is no better place to start than Reputation.com.”

          Stacey Coopes, CEO
          Unite Digital

          Become a Partner

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  • Why Us
        • Why Us
        • Why Us
          • Why Us

            Experience, scale and industry leadership. We invented the online reputation management category, and we continue to lead the charge with the only proven, unified ORM platform and innovative, customer-driven solutions.
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        • Mobile
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            Meet customer expectations for real-time, seamless engagement with your brand.
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            Get a real-time calculation of your online performance across all consumer touchpoints.
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        • Insights
          • Insights

            Pinpoint and address emerging issues and weaknesses, before they impact your reputation.
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        • Reporting and Analytics
          • Reporting & Analytics

            Gain systematic visibility into every aspect of your organization’s online presence.
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        • Managed Services
          • Managed Services

            Our team offers a powerful combination of deep product knowledge and a customer- centered approach.
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          • Platform

            Improve insights and get results, without the headaches and overhead of managing multiple solutions.
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        • AI and Machine Learning
          • AI / Machine Learning

            Leading businesses apply AI and machine learning techniques to their vast amounts of customer data, to anticipate what customers expect and value — and to mitigate service issues before they go viral and impact reputation.
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        • Patents
          • Patents

            Our 31 patents — and 25 pending — have a direct positive impact on our solutions and differentiate us as a market pioneer and leader.
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        • Google My Business Views and Clicks: A Rebound during COVID-19

          As we approach the second half of 2020, our clients continue to ask a compelling question: “How has the COVID-19 pandemic affected my online reputation, particularly the performance of my Google My Business (GMB) listing?”

          Learn More
          Transform
  • Resources
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        • Blog
          • Blog

            Get the latest news, tips and thought leadership pieces from the experts in the Online Reputation Management space.
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        • Case Study
          • Case Study

            Learn how top companies and healthcare organizations use Online Reputation Management to guide organizational improvements and drive financial results.
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        • eBook
          • eBook

            Read our eBooks to get the best practices and insider tips for Online Reputation Management.
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        • Events
          • Events

            Find an Online Reputation Management event near you.
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        • Guide
          • Guide

            Our Guides give you everything you need to implement and optimize your Online Reputation Management program.
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        • Infographic
          • Infographic

            Explore our Infographics for important data and analyses on Online Reputation Management.
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        • Report
          • Report

            Read our Reports to get up-to-date information and best practices about Online Reputation Management in various segments.
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        • Video
          • Video

            Watch past webinars, commentary, and tutorials on how you can use online reputation management to drive results.
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        • White Paper
          • White Paper

            Reputation.com’s white papers give in-depth insights on managing and improving your online reputation.
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        • Webinar
          • Webinar

            Watch our past webinars on-demand below, or visit the Events page to see our upcoming webinars.
            Learn More
        • Google My Business Views and Clicks: A Rebound during COVID-19

          As we approach the second half of 2020, our clients continue to ask a compelling question: “How has the COVID-19 pandemic affected my online reputation, particularly the performance of my Google My Business (GMB) listing?”

          Learn More
          Transform
  • Company
        • Company
        • Leadership
          • Leadership

            Reputation.com’s executive team is comprised of experienced, forward-thinking industry leaders who are passionate about helping businesses take control of their online reputation.
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        • Board of Directors
          • Board of Directors

            We’re fortunate to be guided by venture funds and strategic investors who have backed leading companies that include Google, Facebook, Cisco and Microsoft.
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        • Diversity and Inclusion
          • Diversity and Inclusion

            Understand the importance of diversity at Reputation.com.
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        • Careers
          • Careers

            Reputation.com created the Online Reputation Management category in 2006, and we continue to lead the market. We’re a high-growth company looking for smart, energetic and ambitious talent. Join our growing team!
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            Reputation.com press coverage and news.
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            No matter what your question or concern, our Reputation.com customer service experts are here to help you. Simply fill out the form below with your support question and a representative will reach out to you within one business day.
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        • Contact
          • Contact Us

            Need to get in touch with the team? We’d love to hear from you.
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        • Google My Business Views and Clicks: A Rebound during COVID-19

          As we approach the second half of 2020, our clients continue to ask a compelling question: “How has the COVID-19 pandemic affected my online reputation, particularly the performance of my Google My Business (GMB) listing?”

          Learn More
          Transform
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Resources / Video /

An Introduction to Reputation Score

  • Topics
  • Online Reputation Management
  • Business Listings
  • Google
  • Online Reviews
  • Reputation Score

This short video provides an overview of Reputation Score, the proprietary metric from Reputation.com which provides enterprise-level brands with a numerical figure of their entire online reputation at a glance.
Back to Resources >

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  • logo footer 2019 Globee Gold - An Introduction to Reputation ScoreGlobee award
  • logo footer SAAS awards finalist 2019 - An Introduction to Reputation ScoreSaaS award
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