Resources Industry: Retail

Holiday Shopping Is More Omnichannel Than Ever

During the holiday season shoppers spent billions of dollars online, while foot traffic in brick-and-mortar stores dropped. To capitalize on this activity, retailers need to dial up their presence online to drive shoppers to their websites — while promoting services such as curbside pickup that will appeal to shoppers offline.

Why Reputation Matters: A Conversation with Red Wing Shoes

In today’s “feedback economy,” the experiences people have with your brand have a direct impact on future revenue. In this webinar, Dave Schneider, CMO of Red Wing Shoes, shares why reputation and experience management is critically important to retailers.

Train Retail Workers with CX in Mind

COVID-19 has created more than a few hardships for many retail businesses, for those that do come out on the other side they will likely need to place a strong…

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