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Reputation’s research shows that patient ratings/reviews are the single-most important factor influencing Millennials’ choice of physicians and facilities. Check out this article for a closer look at what motivates Millennials healthcare decisions.
The Covid-19 pandemic has had a significant impact on the senior living industry. Check out this article to see what changes we can expect for senior living reputation, experience and marketing in 2021.
We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.
Over the past few months, we’ve been working hard to add lots of exciting new capabilities to our product suite. As a result, the Reputation platform is now better than ever — more actionable, more conversational and more open.
The Covid-19 pandemic disrupted nearly every aspect of our lives, as well as the way businesses operate and use technology.
Discover the pros and cons of common CX metrics and find out what matters most when it comes to using them.
Getting customers to consistently give you their thoughts on what you’re doing right and wrong can be an ongoing struggle. But one method that’s emerging as an innovative and effective way to overcome that customer barrier is conversational surveying.
Reputation Score X is like a personal trainer for your business, helping you to see where you are today with one easy-to-understand score, showing you how you got there, then telling you exactly what to do next to improve.
How are automotive brands and dealerships holding up during a time of unprecedented disruption? We analyzed consumer sentiment data across hundreds of dealer groups and more than 4,500 locations in the UK to uncover how car buyers feel about going back to their local dealerships.
Each part of a GMB listing feeds the others — it’s an ecosystem that creates a snowball effect fueling visibility, conversions, feedback, CX improvement and, ultimately, revenue.
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
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