Business Continuity Checklist for Restaurants and Hospitality Organizations

As communities enforce more precautions and social distancing due to COVID-19, your business and locations must take steps to adapt. Use this checklist to make sure you’re taking the necessary steps to inform customers and local communities about how you’re addressing the crisis and what safety measures your business and locations will implement in the coming months.

Google My Business

Update hours

• Temporarily closed: Google plans to enable the ability to post a “temporarily closed” message (versus needed to change your business description). Until this becomes available, we recommend adjusting your business hours.
• Takeway hours: If your restaurant is moving to takeaway and/or delivery services, update the times that your services are available and add a link for easy ordering on your GMB listing

Update your information

• Business description: Update your description to include details about the extra precautions your business is taking and what services you’re offering to the community during this time.
• Attributes: Consider updating your attributes, if applicable, to more accurately represent your operations under the current circumstances. For example, perhaps there are changes related to your “Offerings” when adding delivery options.

Create a post

• What’s new? Share more directly with your communities about what is currently going on at your locations. We recommend including photos or videos to show any updates you’ve made to accommodate customers.
• Offers: If your business has created any special offers, this is a great place to share them and get attention from your customers.