Tip of the Week: Negative Post on Social? Make the Best of It

A negative comment posted online can help you identify current problem areas in your product or business operations — and do something about it. Timely responses to criticism demonstrate you’re listening to your customers and a commitment to improve customer experience.

In fact, 89.7 percent of consumers are willing to give the company a second chance before switching to a competitor. And Accenture reports 81 percent of consumers wouldn’t switch loyalties if a company is proactive in keeping them.

Learn more tips about social listening here.

Topic: Through Leadership
Share on twitter
Share on linkedin
Share on facebook

Want more insights on how to grow your business with the only platform that brings together online reputation management and gives you the tools to take command of your customer experience?

Request a Demo