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The Customer Experience in the UK Retail Industry
Reputation’s data scientists have analysed the customer experience trends of leading UK high street retail brands and ranked the top 10.
Westfield Shopping Centre: Retail CX Success Story
Westfield Shopping Centre: Retail CX Success Story Take the full story with you 0 Raised Net Promoter Score (NPS) from 24 to 39 0 Improved
5 Ways Retailers Can Leverage Social Listening to Improve CX
Want to know how your brand’s products resonate with your customers? Get straight to the source by setting up social listening monitors.
How to Support the LGBTQ+ Community on Your Google Business Profile
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their
How Product Shortages Affect Retailers’ Reputations
Amidst the COVID-19 pandemic, no retailer is safe from a product shortage. We break down how to manage your brand’s reputation in such a crisis.
How the Great Resignation Affects Retailers’ Reputations
Retail employees are quitting their jobs in record-shattering numbers. We break down how retailers should respond to maintain their reputations.
How Retailers Can Improve Their Online Reputations
Our 2021 Retail Reputation Report is live. We uncovered where retailers are excelling and where there’s room for improvement. Check out our findings.
Why the Holiday Shopping Season Is More Than Black Friday
Black Friday is a vital part of the holiday shopping season, but it’s not the only thing that matters. We examine how the retail holiday has evolved.
2021 Retail Reputation Report
Retail is roaring back from a time of turmoil. Businesses are innovating by making shopping safer, convenient, and more fun at the same time. As
5 Customer Experience Tips for Retailers During The Holidays
The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.
Why Reviews Matter During the Holiday Shopping Season
Retailers should always value their customers’ reviews. We take a look at why they matter more than ever during the holiday shopping season.
How Retailers Can Prepare for an Uncertain Holiday Season
The 2020 holiday shopping season was anything but normal. It looks like the 2021 season will be more of the same. Here’s what retailers can expect.
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