Reputation’s data scientists have analysed the customer experience trends of leading UK high street retail brands and ranked the top 10.
Westfield Shopping Centre: Retail CX Success Story Take the full story with you 0 Raised Net Promoter Score (NPS) from 24 to 39 0 Improved
Want to know how your brand’s products resonate with your customers? Get straight to the source by setting up social listening monitors.
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their
Amidst the COVID-19 pandemic, no retailer is safe from a product shortage. We break down how to manage your brand’s reputation in such a crisis.
Retail employees are quitting their jobs in record-shattering numbers. We break down how retailers should respond to maintain their reputations.
Our 2021 Retail Reputation Report is live. We uncovered where retailers are excelling and where there’s room for improvement. Check out our findings.
Black Friday is a vital part of the holiday shopping season, but it’s not the only thing that matters. We examine how the retail holiday has evolved.
Retail is roaring back from a time of turmoil. Businesses are innovating by making shopping safer, convenient, and more fun at the same time. As
The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.
Retailers should always value their customers’ reviews. We take a look at why they matter more than ever during the holiday shopping season.
The 2020 holiday shopping season was anything but normal. It looks like the 2021 season will be more of the same. Here’s what retailers can expect.