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Why Delivering An Exceptional Guest Experience in Hospitality Is More Important Than Ever
Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands.

Webinar On-Demand: Serving Up A Great Greene King Customer Experience
Join Reputation’s CX Strategy Director, Chris Sparling, alongside Ipsos Mori’s Jamie Thorpe (Head of Experience Management) and Greene King’s David Pickersgill (Head of Insight) for an exclusive Customer Experience Magazine

How to Support the LGBTQ+ Community on Your Google Business Profile
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their

How Restaurant, Pub and Bar Brands Can Create and Protect Positive Online Impressions
Discover how restaurant, pub & bar brands can cultivate a top-notch online experience and digital reputation to attract and retain customers.

Quick Take: Reputation Experience Trends in UK Hospitality
See the key findings of our report – Quick Take: Reputation Experience Trends in UK Hospitality. Essential reading for any marketing and CX leader in the hospitality sector.

Should I Stay or Should I Go? The Rise of the Great British ‘Staycation’
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?

Using Data To Boost Hospitality Business Performance
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.

10 Data Trends That Matter For Hospitality
Discover the hospitality trends that matter to your company revealed by our data science team.
Test & Trace: Why Restaurants Need a Technological Solution
The UK hospitality industry is rallying behind the government’s ‘Test & Trace’ initiative. Some of the industry’s most prominent players are poised to support the initiative

5 Reasons Your Restaurant Marketing Plan Needs Review Management
Over the past decade, online reviews have begun having a bigger impact on certain industries. If you own and operate a restaurant, having positive online
Analysing COVID-19’s Impact on the UK’s Hospitality Sector
The hospitality sector has been particularly hard-hit by COVID-19. This blog looks at the impact it’s had, and introduces some best practices moving forward as

Online Best Practices During COVID-19 and Beyond (UK)
Click on the player to view the webinar. Alternatively, click here. Watch Part 1 of the webinar here. Bruce McKay and Adam Dorfman continue discussions