Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation Management at Forrester Conference
REDWOOD CITY, Calif. — October 14, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at CX SF 2019 with a breakout session titled, “CX Re-Imagined: A New Approach to Delivering Exceptional Experiences in the Feedback Economy.” The session will be held at the event on Thursday, October 17 in San Francisco.
During this presentation, Reputation.com CEO Joe Fuca and Banner Health CMO Alexandra Morehouse will discuss how Banner Health successfully turned to reputation and customer experience management technology to craft a new approach to patient experience. Attendees will learn how Banner Health has reimagined patient experience and gains new insights daily by monitoring, collecting and analyzing customer feedback to actively engage with patients and communities.
|WHAT:||“CX Re-Imagined: A New Approach to Delivering Exceptional Experiences in the Feedback Economy”|
|WHO:||Joe Fuca, CEO, Reputation.com|
Alexandra Morehouse, CMO, Banner Health
|WHEN:||October 17, 2019|
2:10 p.m. PT
|WHERE:||CX SF 2019 Conference|
San Francisco Marriott Marquis
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform that spans the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
The Reputation.com market-leading platform manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies in healthcare, retail, automotive, restaurants and others. To learn more, visit www.reputation.com.