Why Google My Business Performance and Customer Reviews Are Rebounding
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
Nissan Ranks First, Tesla Last in Fielding Customer Reviews
Tesla, an automaker with a customer base that comes close to a cult following, nonetheless racks up the poorest industry response rate to social-media consumer reviews.